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Brandhousedirect

We love the best brands :) I'm sure you can tell!

The Brand House Direct team has over 30 years experience in the footwear and accessories industry. Our buying team is constantly scouring the globe to find our customers competitive deals on some of the BIGGEST brands.

Currently selling over 45 brands and with more than 5,000 items available for sale we are your one stop online shopping store to purchase your favorite authentic brands!

Based and owned in Australia, we offer our customers the opportu...

We love the best brands :) I'm sure you can tell!

The Brand House Direct team has over 30 years experience in the footwear and accessories industry. Our buying team is constantly scouring the globe to find our customers competitive deals on some of the BIGGEST brands.

Currently selling over 45 brands and with more than 5,000 items available for sale we are your one stop online shopping store to purchase your favorite authentic brands!

Based and owned in Australia, we offer our customers the opportunity to buy branded products which are 100% authentic. No longer do you have to be concerned about the following matters when shopping online with an overseas seller:

  • Concerns about the authenticity of the product from overseas
  • How long will it take to get to you in Australia?
  • How much will you have to pay for overseas shipping?
  • Do I have to pay any import taxes or duties?
  • Is there any after sales service with the overseas company?
  • What if the product doesn’t fit or suit my needs? What if I receive a faulty product? How much will it cost to send the item back overseas?
  • What if I need my item urgently? Can I pick different shipping options?

 Shopping with Brand House Direct solves all these problems. Brand House Direct offer:

  • The security and reassurance of shopping with an Australian owned and Australian based company.
  • 100% Authentic Branded Products.
  • Fast and traceable shipping worldwide, with the option to upgrade to priority shipping at a small cost for some items for Australian customers.
  • A secure and safe place to shop.
  • 30 day “no hassles” return policy.
  • Superior customer service throughout your entire Brand House Direct shopping experience.

Customer service is our #1 priority so if you have ANY issues at all please contact us straight away, we are always willing to help. Any recommendations and improvements are always welcome too!

HAPPY SHOPPING :)

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Contact this seller Phone:130-073-5786


A-to-z Guarantee

Place your merchant order through the Amazon.com.au Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com.au automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read More


Brandhousedirect Delivery Rates

All our items are shipped via Australia Post, this includes online tracking for your piece of mind. Regular Australia post shipping with tracking within Australia costs $12.95. Some items are available with an express post shipping option at a cost of $20 for shipping within Australia. Once your item has been sent you will receive an email with your tracking number. If you would like to track your item you can do it online at: //auspost.com.au/track/ 

Capped Shipping Within Australia

Pay a maximum of $18.00 shipping on unlimited purchases within Australia within the same transaction. This will be shipped via regular Australia Post shipping with tracking. 

Shipping rates depend on the selected delivery speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

Unless noted otherwise in the ordering pipeline, Brandhousedirect ships all items within two days of receiving an order. You will receive notification of any delay or cancellation of your order.

Privacy and Security

Privacy Policy

Brandhousedirect values the privacy of your personal data.


Tax Information

All prices on Amazon.com.au are shown inclusive of GST. Amazon does not separately calculate GST on items ordered from Brandhousedirect through the Amazon.com.au site. Calculation of GST is the responsibility of Brandhousedirect. Items ordered from Brandhousedirect may be subject to GST, depending on the type of product and the location to which the order is shipped. If an item is subject to GST, in accordance with Australian tax laws, the GST is generally calculated on the total selling price of each individual item, including delivery and handling charges, gift-wrap charges and other service charges, less any applicable discounts.

Are your items genuine and authentic?

We only sell 100% genuine branded merchandise.

Where can I get help if I need it?

BHD is committed to offering the BEST customer service. If you have any questions please contact us via our contact us page on the website: Contact Us

Where is my item?

Please refer to the product listing on the website for the specific handling times for the item(s) you have ordered. Once we have shipped your item, we will email you the tracking number. For Australian customers, you can track your parcel here: //auspost.com.au/track/

What size do I need?

If you are unsure what size you need the best thing to do is grab a similar item, preferably in the same brand and check the item to estimate your size. We have included size conversion charts on each product page to give you a guide as to what size you may need in different metrics. If you do purchase the wrong size you can always return your item as per our returns policy, for full details see: Returns Policy

Can I come and pickup or try on an item?

Currently we do not offer local pickup or fitting.

Do you ship internationally?

We sure do! International Customers will have their items shipped from our Melbourne warehouse and the delivery times can take approximately 7 - 25 business days depending on your location. Online tracking is also included. Please note we are not responsible for any duties and taxes levied on products entering your country. Make sure you check with your local government authority prior to purchase.

What forms of payment do you accept?

You can pay for your order using a PayPal account or a credit card or debit card. PayPal is one of Australia’s most secure and trusted payment methods offering our customers the reassurance of safe shopping.

What is your return policy?

Please check our Returns page for full information. Please use the following link: //www.brandhousedirect.com.au/pages/returns-policy-2

How long do I have to return my purchase?

You have 30 days from your original purchase date to get your items back to us. We recommend you use registered post as we do not take responsibility for items lost in transit.

How long does it take to receive my exchanged item?

We will process your exchange within 7 business days of receiving your return.

If I need to return an item, does it need to be in its original condition and packaging?

Any item returned back to us must be sent back in THE SAME condition as received, unworn with all original tags and packaging such as shoebox. To us, the shoebox is just as important as the shoes themselves, as the item returned must be fit for sale again. We also recommend that you use registered post to send the item(s) back to us as we don’t take responsibility for items lost in transit.

I would like to return an item, what do I do now?

Please refer to the returns form inside your parcel that we sent you which contains all the return instructions. If you are having trouble locating your returns forms inside the parcel, please email us at support@brandhousedirect.com.au so we can email you a copy.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.


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