Learn More Shop now Learn More Learn More Learn More Learn More Learn More Learn More Learn More Learn More See more Learn More Learn More Learn more Learn More Learn More

Customer Review

15 January 2017
I finished reading this a few days ago and it resonated on a number of levels. I have been through a degree (commerce) which covers the material in the first few chapters and in the first few years of my working life I was exposed to TQM. It also reminded me of text analysis principles like exegesis and eisegesis and to some degree the Japanese concept of Shu-Ha-Ri.

The work Paul and Kailash have done is significant as it debunks the myth that problems can be solved using a cookie-cutter approach and that pulling a few levers will give you a different outcome. We cannot jump over the step of understanding the current context by using a model which has conditions that don't match what we are looking at. It seems almost counter-intuitive that using a model will give different answers for different situations - as the authors rightly point out. This is similar to eisegesis (I have a model, how do the facts fit?), for those familiar with text analysis. Paul and Kailash have produced a great piece of exegetical work. I hope that there is less proliferation of simplistic models as we embrace uncertainty and ambiguity.

PS I have worked with Paul and seen some of this first-hand.
0Comment Report abuse Permalink
What's this?

What are product links?

In the text of your review, you can link directly to any product offered on Amazon.com. To insert a product link, follow these steps:
1. Find the product you want to reference on Amazon.com
2. Copy the web address of the product
3. Click Insert product link
4. Paste the web address in the box
5. Click Select
6. Selecting the item displayed will insert text that looks like this: [[ASIN:014312854XHamlet (The Pelican Shakespeare)]]
7. When your review is displayed on Amazon.com, this text will be transformed into a hyperlink, like so:Hamlet (The Pelican Shakespeare)

You are limited to 10 product links in your review, and your link text may not be longer than 256 characters.

Product Details

5.0 out of 5 stars