Amazon calculates a product’s star ratings using a machine learned model instead of a raw data average. The machine learned model takes into account factors including: the age of a review, helpfulness votes by customers and whether the reviews are from verified purchases.
I love this book and it has helped me understand people better which in turn has improved the way I communicate with others. As a manager, being able to understand, communicate and influence is essential and this book has given me the tools to do that successfully. A must read!
A particularly useful book that introduces snapshots of peoples motivators at a daily work level. The information is at a just below the surface level, but I found them very useful in determining my best, most productive responses. This is information that leads to much deeper thought, and some very good outcomes for me.