Amazon calculates a product’s star ratings using a machine learned model instead of a raw data average. The machine learned model takes into account factors including: the age of a review, helpfulness votes by customers and whether the reviews are from verified purchases.
Originally purchased a 250g of the ground version and loved it. So bought the wholebean bag and it is not as good. At first we thought we had ground it too much and got a burnt taste. So tried less grindign and the coffee flow-through is too fast, which ends up with an insipid coffee. Tried different amounts of grinding plus things like pressing the ground coffee harder in the filter machine - all to no avail. Cleaned the machine thoroughly etc.. So going back to the ground bag to see if it was really better than we remember.