Top positive review
Great Product. Excellent Customer Service
Reviewed in Australia on 3 June 2020
I received the stand quite quickly and noted that one of the feet was missing from the underside of the stand. It wasn’t anywhere within the package. It wasn’t the end of the world given it is a relatively small ticket item, but was annoying nonetheless. I wasn’t going to do anything about it, but there was an insert about YoShine’s customer support being committed to assisting and would respond to any emails within 24 hours. So I sent an email about the issue, not really expecting anything to come of it.
Well, I was proven wrong. I was contacted within a couple of hours by a very polite and helpful YoShine employee who did everything they could to resolve the issue. They indicated straight away that they would send out a replacement and when they found out that there was no stock of the colour I had ordered, gave me options to receive another colour more quickly or to wait a little longer for the original colour I had ordered. This was over several emails exchanged on a Friday evening. They placed the replacement order on the very same day I wrote to them and I received my replacement only a few days later.
The product itself is very well made. Very sturdy with no play in the joints. The only one small observation I would make is that the “hooks” where the device sits is only padded on the bottom and not up the sides of the “hooks”, so some care may need to be taken when sitting a device in it that doesn’t have a case, although the entire product has been finished off well with no sharp edges. It very easily takes the weight of a phone (which is the primary purpose I purchased it for) but I have also put my iPad on it without any concern that it would not be able to support it. It is just a little small for an iPad, as the 11” pro that I have would be more balanced on a stand with arms further apart to distribute the weight better in landscape mode. The degree of adjustment both for height and angle are almost infinite and I have found it surprisingly useful whilst sitting at a desk working with a primary machine and my phone propped up on it especially if utilising it for a video call during these times of working from home.