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This is a very neat looking couch but is extremely hard. We thought it would be okay with a foam overlay for a spare bed for the grandchildren - unfortunately we were wrong. When laying out as a sofa bed, the side which is the back of the sofa has an armest that folds out and this area is extremely hard and you cannot lay on it at all. After sales customer service is non existent. I didn't want to select any stars but it won't allow me to post unless I put 1 star.