We were excited to get our first ever drone and we enjoyed flying it the one time we took it out to practice where we live Australia. Pretty straightforward to use. This one flight, however, was the only one we'd enjoy with it. We bought it specifically to capture our 3-week vacation in South America. We brought it out once we were there and flew it for about 5 minutes before it flew far in the opposite direction, out of our control, and was never to be seen again. We looked for it for hours and reached out to DJI. About a week later, after analyzing our flight data, they got back to us saying that it was a product malfunction and that they'd replace it. Three weeks later, after our return to Australia, the replacement drone arrived. Unfortunately, it came without a box - just parts thrown in with some foam (and we left our box in South America thinking we'd get the whole package replaced). Not only was this incredibly ungenerous, but there was also no sense of recognition from DJI of the loss we sustained because of their faulty product. They had the opportunity to ensure that we'd be return customers, but they fell short. Now all we can say is that DJI's customer service was on par with the product we got: cheaply done.