I think they’re fine. I’ve gotten 2 emails post purchase from them one asking to email if I didn’t think it was 5 stars, but no email address. Anyway I probably wouldn’t have written a review because I usually only do that for products I think are really great. These are fine. We got them for our home office and I’m glad the little metallic ones came as well as the big chalk ones take a bit more time and effort to use - not the way the typical Expo or whatever brand of whiteboard markers is where you just take the top off and go to town. These are more like paint pens where you need to spend more time and attention in getting the liquid flowing in order to use them. The colours are great, they are bright. I guess I should have looked a little deeper as I would have probably just bought the uncap and go style as I’m not making art with these, I’m just making lists at home quickly.