Top positive review
And old book but worth your time
Reviewed in Australia on 10 February 2020
A little dated as it's from 1995 (e-commerce wasn't a thing and he doesn't talk about it – the only mentions of 'selling' are face to face as a salesman and those kinds of tactics) but the systems and practices he talks about are still very relevant and something I'd never considered until reading this book. Very good for working our what you want to get out of your business and the role you want to play most (the technician, the manager or the entrepreneur).
You'll have to ignore some of his tangents/characters (he quite likes storytelling) but if you can get through that, this is a worthy read of anyone's time.