After several attempts by me to install the product, I had two lengthy conversations with Nuance Technical Support. Their technician with my permission entered my computer and made several failed attempts to install the product for me. A few days later I made a further telephone request to Nuance Technical Support to launch the product and they seemed to have lost interest and suggested that I get someone locally with a knowledge of computers to start it for me. I have used computers at work and at home for about 30 years and during that time successfully installed issues 7-12 inc) successfully. I found the Nuance Technical Support staff, who spoke to me., to be incompetent and rude'. I made a third telephone request of Nuance Technical Support to start the product, but they seemed to have lost all interest. It appears that I need to give the product a rating before my submission is forwarded to you. My rating for it is zero.