This book is a life-changer, but has probably come too late for me. I don't expect to live much longer as I am nearly 80. Dale Carnegie's book "How to win friends & Influence People" was a life-changer for me half a century ago. "Never Split The Difference" takes over where Dale Carnegie left off, with all the nuts and bolts described plainly. I got my first big job after reading Carnegie's book two and a half times, but usually failed other job interviews because there were multiple interviewers - each with their own desires. Never Split the Difference shows me exactly how I should have handled these interviews, and not only got the job, but got it for more than they expected to pay me. My family life would have been very different too if I had negotiated with them.
Chris Voss takes real world negotiation experience and turns it into practical strategies for negotiation. From the first chapter I have been able to apply the strategies and seen real effects in my negotiations.
I regularly deal with authorities who appear to have no vested interest in delivering the outcomes my clients are looking for. The tactics outlined in the book have been effective in unearthing the ‘Black Swans’ and helping to build stronger collaborative relationships with these negotiating counterparts while delivering better project outcomes.
I can not recommend this book enough and have already given several copies away.
This is not a relaxing or particularly pleasant book to read but boy is it full of amazing and often, at least initially, uncomfortable concepts. It would have to be mandatory reading for anyone who is regularly involved in some form of negotiation which, as the author is quick to point out, is nearly everyone. It will make you think back to all your interactions in your entire life with a new perspective, and how you will approach all future ones.
Without question the best book on negotiation I've ever read (and I've read a few!). Very practical and easy to apply techniques and principles. And it's not just for stereotypical negotiation contexts - it's been amazing with my 3yr old! And it's a fantastic read too! I read it cover to cover and then when straight back to the start again.
I've studied negotiations at university and while trying to apply those skills in day to day life, focusing on haggling while on holidays found they never worked to well (actually after reading this book established I felt I was being selfish and bullying). I have already encouraged my family to read this book to learn new skills and to provide robust frameworks around other negotiating skills. Chris Voss has provided as easy to read book with many terrific real world examples that I hope to start using in my day to day life. Definitely worth a read.
This book offers new information that is super useful both in business and in relationships.
It’s hard to find gems like these. You won’t regret reading it. It’s a breath of fresh air to read a book that is offering something new and not just rehashing what I have read from others in the past.
I’ve recommended this book more times than I remember.
I’ve learned so much from reading this book that to say that it is life changing might be an overstatement but gets pretty close to how I feel about the insights Chris reveals throughout. Not only did I learn strategies for future conflict and negotiation but also I could clearly articulate through the insights how I had destroyed opportunities in the past by blundering in and making a mess of prior negotiations.
Great stories but greater insight. The best business book... - no scrub that. The best life skills book I've read in years. Reads like a thriller yet teaches you skills that can be applied in just about any field of life. Have been recommending it to every book reader I know - just hope I don't ever come up against one of them in a negotiation.
My use of the information and methods is not of the import of the author. That said, they work. I know this because I am using them on a daily basis, and finding many negotiations have become much smoother and effective.
Love this book and made a big difference for someone like me who always want to run away when having to deal with people at work in an office environment. Now I am looking forward to dealing with people to practice the new skills I have learnt. Never had to worry about people verbally attacking and criticising my work.