Return a Package at a ParcelPoint Drop Off Location

If the item you're returning is eligible and there's a ParcelPoint near you, you'll see the option to return your item using a prepaid ParcelPoint label.

When this option is displayed during the returns process, below it you will see a link to a ParcelPoint Drop Off Locator. Click the link and identify a ParcelPoint in your area for you to drop off your return.

To return an item using a ParcelPoint Drop Off location:

  1. Generate your ParcelPoint Drop Off return label from the Returns Support Centre (see Return Items You Ordered). During the returns process and on your return label, you'll see a link to the ParcelPoint Drop Off Locator where you can enter your postcode to view the eligible ParcelPoint Drop Off locations in that area.
  2. Package your return, making sure the package does not exceed the maximum weight of 10 kilograms and maximum linear dimensions (length + width + height) of 120 centimetres.
  3. Print your return label and fix it to the outside of the package.
  4. Take the package and drop it off at an eligible ParcelPoint location of your choice.


  • You can drop off your return package at an eligible ParcelPoint Drop Off location. Please check the ParcelPoint website to determine the accurate opening and closing hours for the drop-off location you have selected to ensure you can return your package when you need to.
  • For return packages dropped off at eligible ParcelPoint locations, you will receive a drop-off confirmation email once the package is processed.
  • If you drop off your package at a ParcelPoint, you will additionally receive a receipt as proof of return. You can use this as a reference in case.
  • If the ParcelPoint Drop Off location can't scan the barcode on the label, they have the option to manually enter the tracking ID displayed on the return label into their system. If the tracking ID on the return label is also not readable, you may be asked to reprint your return label and attach it to the package to complete your return.
  • isn't responsible for any personal items or items not related to the return left at the ParcelPoint Drop Off location.
  • You can choose to return an item to a ParcelPoint Drop Off location only if the Returns Support Centre displays the option and generates a ParcelPoint Drop Off return label for you. If the Returns Support Centre does not display the option for you to return your item via a ParcelPoint Drop Off location, please select an alternative return method from the options displayed.

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