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Alexa, Echo Devices, and Your Privacy

Amazon knows that you care how information about you is used, and we appreciate your trust that we will do so carefully and sensibly. Here are answers to common privacy questions about Alexa and Echo devices.

1. What happens when I speak to Alexa?

When you speak to Alexa, a recording of what you asked Alexa is sent to Amazon's cloud, where we process your request and other information to respond to you. For example, when you ask, "Alexa, play top hits from Amazon Music," we receive the recording of your request and information from Amazon Music to play top hits.

2. Is Alexa recording all my conversations?

No. Echo devices are designed to detect only your chosen wake word (Alexa, Amazon, Computer or Echo). The device detects the wake word by identifying acoustic patterns that match the wake word. No audio is stored or sent to the cloud unless the device detects the wake word (or Alexa is activated by pressing a button).

3. How do I know when audio is being sent to the cloud?

Any time audio is sent to the cloud, a visual indicator appears on your Echo device. For instance, the light ring on Amazon Echo will turn blue or a blue bar will appear on Echo Show. You can also configure certain Echo devices to play a short audible tone any time audio is sent to the cloud.

4. Can I "mute" my Echo device?

Yes. Our Echo devices are equipped with a microphone off button. When the button is pressed, the power to the microphones is disconnected and a dedicated red light is illuminated. When the microphones are turned off, your device cannot stream audio to the cloud.

5. Can I review and delete my voice recordings?

Yes. You can review voice recordings associated with your account and delete those voice recordings one by one or all at once by visiting Alexa Privacy in Settings in the Alexa app or at https://www.amazon.com.au/alexaprivacysettings.

For more commonly asked questions, including how we use voice recordings to provide and improve our services and how other Amazon Alexa-enabled devices and features work, please visit Alexa and Alexa Devices FAQ.

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