Safety and Compliance Information for Amazon Echo (3rd Generation)

Use Responsibly. Read all instructions and safety information before use.

exclamation alert icon  FAILURE TO FOLLOW THESE SAFETY INSTRUCTIONS COULD RESULT IN FIRE, ELECTRIC SHOCK, OR OTHER INJURY OR DAMAGE.

Maintaining Your Amazon Echo (3rd Generation)

Do not expose your Amazon Echo (3rd Generation) (your “device”) or adapter to liquids. Do not use your device or adapter near sinks or other wet locations. Take care not to spill any food or liquid on your device, and do not put any object filled with a liquid, such as a vase, on or near your device. If your device or adapter does get wet, carefully unplug all cables without getting your hands wet and wait for the device and adapter to dry completely before plugging them in again. Do not attempt to dry your device or adapter with an external heat source, such as a microwave oven or hair dryer.

Only handle your device with clean hands. Clean the device by unplugging it and using a soft cloth that is slightly damp with water and a touch of rubbing alcohol; be careful not to wipe it with anything abrasive or to use any harsh chemicals. After cleaning, wait for the device to dry completely before plugging it in again.

Don't expose your device to steam, extreme heat or cold. For example, do not install your device near any heat sources such as space heaters, heater vents, radiators, stoves, or other things that produce heat. Use your device in a location where temperatures remain within the device’s operating temperature range set forth in this guide. Your device may get warm during normal use. To reduce the effect of the warming, place your device on a heat resistant surface.

Use of third party accessories may impact your device performance. In limited circumstances, use of third party accessories may void your device limited warranty. Read all safety instructions for any accessories before using with your device.

If you wish to stop power from flowing into your device, press and hold the microphone/camera on/off button (labeled with “Ø”). This will bring up a dialogue screen permitting you to power down your device. To turn your device back on, press and hold the microphone/camera on/off button. Only use the included power adapter with your device. Do not force the power adapter into a power outlet. If the power adapter or cable appears damaged, discontinue use immediately. Do not plug multiple electric devices into the same wall socket. Overloading a socket can cause it to overheat and may result in a fire.

Certain wooden surfaces may diffuse oils after prolonged contact with an electronic device with a silicon base like your device. This may result in marks on the wooden surface. Remove your device from the wooden surface to allow the marks to disappear. If marks persist, clean and oil the wooden surface based on the manufacturer’s instructions.

Servicing Your Device

If your device needs service, please contact Amazon Customer Support. Contact details can be found at www.amazon.com/devicesupport.

Faulty service may void the warranty.

Other Safety Considerations

  • Your device is shipped with an adapter and cable. Use only included accessories to power your device.
  • Do not expose adapter to liquids.
  • Power adapter designed only for use with device.
  • To avoid risk of electric shock, do not touch your device or any wires connected to your device during a lightning storm.
  • Small parts contained in your device and its accessories may present a choking hazard to small children.

Using Your Device Around Other Electronic Devices

Your device generates, uses, and can radiate radio frequency (RF) energy and, if not used in accordance with its instructions, may cause interference to radio communications and electronic equipment. External RF signals may affect improperly installed or inadequately shielded electronic operating systems, entertainment systems, and personal medical devices. While most modern electronic equipment is shielded from external RF signals, if in doubt, check with the manufacturer. For personal medical devices (such as pacemakers and hearing aids), consult with your physician or the manufacturer to determine if they are adequately shielded from external RF signals.

Recycling the Products Properly

In some areas, the disposal of certain electronic devices is regulated. Make sure you dispose of or recycle the Products in accordance with your local laws and regulations. For information about recycling, go to www.amazon.com/devicesupport.

Product Specifications

Ports: 3.5 mm Audio Output Connector.
Power: AC power adapter: 18.0 VDC, 1.67 A.
Connectivity: Dual Band Wi-Fi (2.4/5 GHz); 802.11 a/b/g/n/ac; BT5.0/BLE,
Operating temperature: 32°F to 95°F (0°C to 35°C).
Storage temperature: 14°F to 113°F (-10°C to 45°C).

Legal Terms

Please read the terms found at www.amazon.com/devicesupport.

One-Year Limited Warranty

This Warranty for the Amazon Echo (3rd Generation) (the "Device") is provided by the entity set forth below. The provider of this warranty is sometimes referred to herein as "we".

We warrant the Device against defects in materials and workmanship under ordinary consumer use for one year from the date of original retail purchase. During this warranty period, if a defect arises in the Device, and you follow the instructions for returning the Device, we will at our option, to the extent permitted by law, either (i) repair the Device using either new or refurbished parts, (ii) replace the Device with a new or refurbished Device that is equivalent to the Device to be replaced, or (iii) refund to you all or part of the purchase price of the Device. This limited warranty applies, to the extent permitted by law, to any repair, replacement part or replacement device for the remainder of the original warranty period or for ninety days, whichever period is longer. All replaced parts and Devices for which a refund is given shall become our property. This limited warranty applies only to hardware components of the Device that are not subject to accident, misuse, neglect, fire or other external causes, alterations, repair, or commercial use.

Instructions. For specific instructions about how to obtain warranty service for your Device, please contact Customer Service using the contact information provided below. In general, you will need to deliver your Device in either its original packaging or in equally protective packaging to the address specified by Customer Service. Before you deliver your Device for warranty service, it is your responsibility to back up any data, software, or other materials you may have stored or preserved on your Device. It is possible that such data, software or other materials will be lost or reformatted during service, and we will not be responsible for any such damage or loss.

Limitations. TO THE EXTENT PERMITTED BY LAW, THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES, AND WE SPECIFICALLY DISCLAIM ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND AGAINST HIDDEN OR LATENT DEFECTS. IF WE CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE.

SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG A STATUTORY OR IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. WE ARE NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR UNDER ANY OTHER LEGAL THEORY. IN SOME JURISDICTIONS THE FOREGOING LIMITATION DOES NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR OMISSIONS, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. THIS "LIMITATIONS" SECTION DOES NOT APPLY TO CUSTOMERS IN THE EUROPEAN UNION.

This limited warranty gives you specific rights. You may have additional rights under applicable law, and this limited warranty does not affect such rights.

Australian Consumer Law notice. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Subject to any rights that you may have under the Australian Consumer Law, you may be required to bear the expense of claiming under this limited warranty, including the cost of returning the Device.

To obtain a warranty service for your Device, please contact Customer Service by calling 1800 064 122 or by clicking “Contact Us” via www.amazon.com/devicesupport.

Warranty Provider

If you purchased your Device from Amazon.com.au or from authorised resellers located in Australia, this warranty is provided by Amazon Commercial Services Pty Ltd, Level 37, Citigroup Tower, 2 Park Street, Sydney, NSW 2000. If you purchased your Device from any other Amazon website or from authorised resellers located in other countries, or for updates to the warranty provider information, go to www.amazon.com/devicesupport.

Additional Information

You can find the Terms of Use, One-Year Limited Warranty, instructions for using the Device, customer service contact information, and other applicable terms and Device information at www.amazon.com/devicesupport.

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