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About Pre-order bonuses

Confused about codes? Baffled by beta testing? Check our list of commonly asked questions below. Whether you're trying to redeem a pre-order code or to find out if Amazon.com.au is running a particular promotion, we've hopefully got some words of wisdom to help.

Is Amazon.com.au running a promo for my game?

If we're offering a particular incentive on a game, the game's product page will show basic details of any promotion, directly underneath the product's pricing and delivery information.


If you can't see any incentive information in this section, there is no incentive being run on the game at the moment. We update these frequently, so it's worth checking back in to see our latest offers.

Please be aware that the presence of a pre-order promotion on a product on another Amazon site (Amazon.com, Amazon.co.uk, Amazon.fr, Amazon.de, Amazon.it, Amazon.es, Amazon.co.jp, Amazon.ca or Amazon.cn) does not guarantee that Amazon.com.au will be running either an identical or alternative promotion on the product.

How to be eligible:

  • Pre-order a game with an active incentive before the game's release date.
  • Don't cancel your order before the game's release date.
  • Any promotion is always strictly subject to availability. The terms and conditions for each offer can be found on the product detail page.

When will I receive my incentive or code?

If you ordered two or more days before game's release date:

In most cases, your code will be emailed to you the morning of the release date.

If you ordered the day before the game's release date:

In most cases, your code will be emailed to you the morning after the game's release.

For exact dates of when you will receive your incentive/codes, check the details of the promotion on the product page.

Make sure you check that the e-mail you use for your Amazon account is not filtering Amazon e-mail to any junk folders.

How do I redeem my pre-order promo code?

How you redeem pre-order bonuses can vary depending on the platform you have purchased your game on. Instructions will be emailed to you along with your code.

Other game-specific instructions may be available through the product detail page.

My promo code isn't working - help!

If your promo code isn't working:

  • Check you've followed the instructions provided in the email you received your code in.
  • Double-check you've entered your code correctly.
  • Xbox 360 (Xbox LIVE) codes should always be twenty five characters long. They are often supplied in the format XXXXX-XXXXX-XXXXX-XXXXX-XXXXX where each X is a capital letter or number. When inputting the code, leave out the dashes.
  • PlayStation 3 (PSN) codes --should always be twelve characters long. They are often supplied in the format XXXX-XXXX-XXXX where each X is a capital letter or number. When inputting the code, leave out the dashes.

Code still not working?

Your game manufacturer will be able to help you troubleshoot.

If the manufacturer can't help, please contact us.

Something else?

If you are still having problems, please contact us.

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