About Amazon Global Store Refunds

Use this page to learn about our Amazon Global Store refunds policy including how your refund will be issued and applicable processing times.

How Refunds Are Issued

Most refunds are issued to the payment method used at the time of purchase. The following are the refund timelines associated with each payment method.

Payment Method Refund Method Refund Time (After the refund is processed)
Credit Card Credit Card 2 to 10 business days
Credit Card Gift Card Balance Immediate
Promotional Certificate No Refund Issued N/A
Amazon AU Gift Card Gift Card Balance Immediate
Credit Card & Amazon AU Gift Card Gift Card Balance or both Refer to times above for details

Processing time for returns may take 1-5 business days after we receive the item (s) in the US. Please note that it can take 15-25 days for an item to reach us once you return it.

Note: In cases where the original payment method is a credit card, we may process a refund via Gift Card balance upon your request, or if the refund cannot be made to the credit card used for payment.

Late Refunds

You can check the status of your refund in Your Account on the order's summary page.

If your refund is not showing as refunded in Your Account, and the processing time for your payment method has passed, you can contact us for further assistance.

Other rights

Our refund policies are in addition to any other rights that you may have under law.

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