About Amazon Global Store Refunds

Use this page to learn about our Amazon Global Store refunds policy including how your refund will be issued and applicable processing times.

How Refunds Are Issued

Most refunds are issued to the payment method used at the time of purchase. The following are the refund timelines associated with each payment method.

Payment Method Refund Method Refund Time (After the refund is processed)
Credit Card Credit Card 2 to 10 business days
Pay at Your Pace with Zip Zip balance Immediate
Amazon AU Gift Card Gift Card Balance Immediate
Credit Card & Amazon AU Gift Card Gift Card Balance or both Refer to times above for details

Processing time for returns may take 1-5 business days after we receive the item(s) in our Fulfillment Centre (in the country/region where the product was originally shipped to you from). Please note that it can take 15-25 days for an item to reach us once you return it.

Note: In cases where the original payment method is a credit card, we may process a refund via Gift Card balance upon your request, or if the refund cannot be made to the credit card used for payment.

Partial Refunds or Late Return Fees

If you return items to us and we receive them after the return window, restocking or late return fees may be deducted from your refund amount if the items returned are not due to Amazon’s error or faulty item. Late return fees enable us to receive and process the item back into our inventory. See the table below for details on late return fees charged on items returned and received by us after the return window has passed.

If You Return You'll Receive
Items returned due to Amazon error or faulty item 100% of the item's price
Items in original condition and received by us past the return window for reasons not due to an Amazon error* 80% of the item's price

*For most items the return window is 30 days after delivery. For more details, visit About Our Returns Policies. To check the return window for an item you have ordered, go to Your Orders and click Return or Replace Items.

Late Refunds

You can check the status of your refund in Your Account on the order's summary page.

If your refund is not showing as refunded in Your Account, and the processing time for your payment method has passed, you can contact us for further assistance.

Other rights

Our refund policies are in addition to any other rights that you may have under law.

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