Amazon Global Store Returns

Use this page to learn about our Amazon Global Store policies for change of mind returns and faulty items returns. This Policy does not affect additional rights you may have under law.

Change of mind returns

You may return most new and unopened Amazon Global Store items within 30 days of receipt of delivery for a full refund of the price you paid for the item, if you change your mind. Unless otherwise stated, original delivery fees for change of mind returns are not refunded. Change of mind returns within 30 days of receipt of delivery are easy with our online Returns Support Centre . Please note that it can take up to 15-25 days for an item to reach us once you return it.

Note: Amazon US (on Amazon.com.au Global Store) offers free returns shipping for change of mind returns of eligible items from Staples by The Drop within 30 days of receipt of delivery.

Returning faulty items

For returns of defective, faulty, damaged or incorrect items, once your return is processed, you will receive a full refund of the price you paid for the item. This includes the original delivery costs, Import Fees Deposit and reasonable substantiated delivery costs associated with returning the item(s) to us. If you have already received a partial refund of your Import Fees Deposit prior to returning the item, the remainder of the Import Fees Deposit will be returned following receipt of your item.

Where possible, please notify us of faulty items using the Returns Support Centre or contacting us within 30 days of receipt of delivery.

If you need to return an item outside of the 30-day window, please Contact us .

Faulty items do not have to be returned in their original packaging, but must be packaged appropriately to avoid damage during the return shipping process.

Return Shipping Options

  • When you return your item through the Returns Support Centre , you will either be given the option for a prepaid label (if eligible), or a label to ship it yourself at your own expense.
  • If you receive a self-ship label to return your item, please ship the item to us using a carrier that is convenient for you. We recommend that you use a trackable delivery service. Please retain any tracking information given to you by the carrier.

Does it cost to return my items?

Prepaid labels

  • If the reason for return is the result of an Amazon error or a faulty item, or if we have agreed to bear the return shipping costs, no return shipping fee will be deducted from your refund.
  • If the reason for return is not the result of an Amazon error or a faulty item, or if we have not agreed to bear return shipping costs, a return shipping fee of $24 will be deducted from your refund amount. If the total value of the item(s) you have returned using a single pre-paid label is less than $24, there will be no refund for that return.

Self-ship label
  • If the reason for return is the result of an Amazon error or a faulty item, or if we have agreed to bear the return shipping costs, when the returned item(s) are received by us, your refund will automatically include $32 in return shipping fees. If your reasonable return shipping costs exceed $32, you will need to Contact us before shipping the item and provide evidence to us to substantiate the reasonable costs incurred for which you will be reimbursed.
  • If the reason for return is not the result of an Amazon error or a faulty item, or if we have not agreed to bear the return shipping costs, you are responsible for paying the cost of return shipping. Return shipping costs will not be reimbursed for that return. This does not apply to items that are returned because they are faulty.

Customer Damage

Amazon Global Store is not required to accept any returned item that, as a result of customer negligence, misuse or tampering is, damaged, missing parts or in unsellable condition.

Other rights

Our returns policies are in addition to any other rights that you may have under law.

About Refunds

Most refunds are issued to the payment method used at the time of purchase. Please refer to our help page About Amazon Global Store Refunds for more information.

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