About Two-Step Verification

Amazon's Two-Step Verification adds an additional layer of security to your account. Instead of simply entering your password, Two-Step Verification requires you to enter a unique security code in addition to your password during sign in.

You'll enter your sign in information like you normally would, but then you'll be prompted to enter a security code. You can receive this security code in a variety of ways depending on the option you select during sign up, including text message, voice call, or authenticator app.

To simplify sign-in on computers and devices that you routinely use, you can tell us not to ask for a security code so that you won't need to enter a code each time you sign in. Afterward, that computer or device will only ask for your password when you sign in.

If you need help from Customer Service after enabling Two-Step Verification, you'll need provide a security code similar to when trying to sign in to your account.

To enable Two-Step Verification:

  1. Go to Your Account and select Login & Security Settings.
  2. Click Edit in the Advanced Security Settings section.
  3. Click Enable to set-up Two-Step Verification.
  4. Add your primary phone number (this phone must be able to receive text messages) or download and configure an authenticator app and click Send code.
  5. Enter the code that was sent to your phone number or generated through the authenticator app and click Verify code and continue.
  6. Do either of the following:
    • Add a back-up phone number and decide on delivery format (text message or voice call).
    • Download and configure an authenticator app. This will allow you to generate security codes when you're unable to receive messages to your device.
    Note: You won't be able to turn on Two-Step Verification without adding a back-up phone number. This is so that you have a back-up option to receive a security code if you no longer have access to your primary mobile device.
  7. Click Got it. Turn on Two-step Verification

To Sign in with Two-Step Verification

When you've enabled Two-Step Verification, you'll need to enter a unique security code in addition to your password on computers and devices that you haven't designated as trusted.

Some devices and apps won't display a separate page for you to enter the code. For example, if you have a first generation Kindle, you'll have a different sign in experience. For more information, see Alternate Sign in for Two-Step Verification.

To log-in with Two-Step Verification:

  1. Enter your sign in information and click Sign in
  2. Do one of the following on the next screen:
    • Enter the security code that's sent to your phone.

      Note: To remember this computer or device, click the check box next to Do not require codes on this device. If you do this, you won't need to enter a security code during sign in for this particular computer or device in the future.

    • If you don't have access to one of your primary methods, generate one using the app.

      Note: If you don't have access to one of your primary methods, use the backup methods.

  3. Click Sign in

To change Two-Step Verification settings:

  1. Go to Your Account and select Login & Security Settings.
  2. Click Edit in the Advanced Security Settings section.
  3. Follow the on-screen instructions to change and save your Two-Step Verification settings.

To Disable Two-Step Verification

Here's how to disable Amazon's Two-Step Verification, a feature that requires you to enter a unique security code in addition to your password on computers and devices that you haven't designated as trusted.

Note: If you have an Amazon AU Seller Account and an amazon.com.au customer account registered with the same email ID or mobile number, disabling Two-Step Verification may also disable your access to your seller account. To retain access to your seller account in these circumstances, do not disable Two-Step Verification. Alternatively, ensure that your seller account and amazon.com.au customer account use a different email ID or mobile number.

  1. Go to Your Account and select Login & Security Settings
  2. Click Edit in the Advanced Security Settings
  3. Click Disable Two-Step Verification and you will be prompted for the security code.
  4. Enter the code that was sent to your phone number or generated through an authenticator app and click Verify code

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