Learn More Learn More Learn More Shop now learn more Best of 2018 So Far Learn More Learn More Learn More Learn More Learn More Learn More Learn More Learn more Learn More Learn More

Cancel Items or Orders

You can cancel items or orders by visiting the Your Orders section in Your Account.

To cancel an item or an entire order:


  1. Go to Your Orders.
  2. Click Cancel Items.
    • For orders sold and fulfilled by a third-party seller only, you'll only have 30 minutes to make any changes. However, after 30 minutes you'll still be able to request a cancellation by clicking the Contact Seller button and selecting Cancellation Request from the drop-down menu.
    • If the order has already entered the dispatch process, this option won't be available.
  3. Select the check box next to each item you wish to remove from the order. If you want to cancel the entire order, select all of the items.
  4. Click Cancel checked items when finished.

After submitting the cancellation, we'll send you a confirmation message to the e-mail address on your account.

You can also confirm that the order was cancelled by visiting Your Account. If you see the order in the Cancelled Orders section, it was successfully cancelled.

If your order was sold and fulfilled by Amazon AU, or sold by a third-party seller and fulfilled by Amazon AU, and can't be modified, you can refuse the parcel or return it using our Returns Support Centre.

If your order was sold and fulfilled by a third-party seller and can't be modified, please contact the seller for instructions. For more information on how to contact the seller, go to Contact Marketplace Sellers.

Was this information helpful?

Thank you for your feedback.

Please select what best describes the information:

Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.