You can cancel items or orders by visiting the Your Orders section in Your Account.
To cancel an item or an entire order:
After submitting the cancellation, we'll send you a confirmation message to the e-mail address on your account.
You can also confirm that the order was cancelled by visiting Your Account. If you see the order in the Cancelled Orders section, it was successfully cancelled.
If your order was sold and fulfilled by Amazon AU, or sold by a third-party seller and fulfilled by Amazon AU, and can't be modified, you can refuse the parcel or return it using our Returns Support Centre.
If your order was sold and fulfilled by a third-party seller and can't be modified, please contact the seller for instructions. For more information on how to contact the seller, go to Contact Marketplace Sellers.
Was this information helpful?
Thank you for your feedback.
Please select what best describes the information:
Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.