About Pickup Options

Pickup Options such as Amazon Lockers, Counters, ParcelPoint and PO Boxes provide you with an alternative delivery location where you can collect eligible Amazon.com.au packages at a convenient time for you. There are different types to consider, each with their own benefits.

Eligible items to send to a Pickup Location, Amazon Locker or PO Box

Pickup Option Eligible Items & Dimensions
Amazon Lockers
  • Items sold by Amazon AU
  • Items sold by Third Party Sellers and Fulfilled by Amazon AU
  • Weight below 4.5kgs
  • Length below 42cm
  • Width below 35cm
  • Height below 32cm
Amazon Counters
  • Items sold by Amazon AU
  • Items sold by Third Party Sellers and Fulfilled by Amazon AU
  • Weight below 10kgs
  • Length below 66.5cm
  • Width below 41cm
  • Height below 18cm
  • Items sold by Amazon AU
  • Items sold by Third Party Sellers and Fulfilled by Amazon AU
  • Weight below 10kgs
  • Dimensions below 120cms in total (length + weight + height)
Post Office Boxes
  • Items sold or fulfilled by any seller
  • Below 22kgs
  • If an item is too big to fit the post office box, Australia Post will provide you with a card with instructions to pick up your package at the nearest post office.

Items not eligible for delivery to Pickup Options

  • No alcohol, pantry or grocery items.
  • Amazon Global Store items.
  • Items sold by third-party Sellers that are dispatched directly from the Seller.
  • Items of very high value or those that require special handling (including items with hazmat limitations). These items need to be delivered to a home or business address.
  • Release Date Delivery is not available for orders that are being delivered to Amazon Lockers, Counters, or Parcel Point Pickup Locations. However, release date delivery is available to PO Boxes.

How to order for Pickup

You can use a PO Box address as your normal address, provided your order meets the above conditions.

For all other Pickup Locations, do not enter the address manually, as your order will not be delivered and will be returned to Amazon.

  • If you've got all eligible items in your cart, you'll see the option to Search for a Pickup Location .
  • If only some are, you can choose to have the eligible items delivered to a previously saved Pickup Location. You will need to provide another address for the rest of the items to be delivered.
  • If your search says "No Pickup Locations were found matching your search criteria", you'll need to select an alternative address to place your order.
  • Select 'Ship to this address' next to the location of your choice. If you're choosing a location with Restricted Access, make sure that you check you have access to the building (such as an employee badge, or student ID).
  • For orders to ParcelPoint enter your complete name (or the complete name of the individual who will be collecting your package) as it appears on a valid government-issued photo identification, asto collect your order,you will be required to present a photo ID that exactly matches the name that you enter here.

Still not able to select delivery to a Pickup Location?

All available locations may be full or there are no Pickup Locations corresponding to your search. You could select a different delivery address or try to complete your order again on a different day.

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