About Deliveries Shipped with Amazon

Amazon Logistics is Amazon's delivery service. Orders shipped by Amazon Logistics will show as shipped with Amazon.

Tip:

On-Road Incident Emergency Hotline

Safety is Amazon's top priority. While most deliveries make it to customers without issue, we are ready to support you in the event of an emergency involving Amazon Flex delivery partners. If you witness or experience a serious on-road incident involving a delivery driver, please

  1. Secure your own safety.
  2. Call 000 if police or emergency medical services are needed.
  3. Report the incident to Amazon by calling +61 1800 990 253 to receive 24/7 immediate assistance.

Tracking Your Order

You can track your Amazon order in Your Orders. If you need more detailed help with tracking your package, please visit Track Your Package.

Delivery Information

If no one is at the address when delivery is attempted, we will leave the package in a secure location. If no secure location is available, or the delivery requires someone to be present, Amazon will send an e-mail to the e-mail address on file. We'll make three delivery attempts on consecutive days. If the third delivery attempt is unsuccessful your package will be returned to Amazon for a refund.

You may find that the tracking will sometimes show that a package has been delivered, but you haven't received it. In these instances, check to see if the package was left with a receptionist or neighbor. To avoid disturbing you, our delivery partners will knock on the door, ring the doorbell, or directly contact you for delivery only between the hours of 8:00 am - 8:00 pm local time. You can visit Find a Missing Package That Shows As Delivered for more information. If you checked these places, and you still can't locate your package, please contact us and we'll be happy to look into it for you.

Customer Service

Amazon Customer Service handles all inquiries for deliveries shipped with Amazon.

You can contact us if you need to reschedule a delivery or with any other questions you may have.

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