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Track Your Package

After an order has been shipped, many packages can be tracked on Amazon.com.au. You can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.

To track your parcel:


  1. Go to Your Orders.
  2. Go to the order you want to track.
  3. Click Track Package next to your order.

Note:

  • If the estimated delivery date for your package has passed and your tracking information hasn't changed, please allow an additional day or two for the package to be delivered. Usually packages arrive on or shortly after the estimated delivery date.
  • If your package shows as delivered, but you haven't yet received it, go to Find a Missing Parcel for more information.
  • If you can't find any tracking information for your parcel, it could be due to one of the following reasons:
    • A delay in the updates to the tracking database.
    • Your package contains items sold and fulfilled by a third-party seller on Amazon.com.au. Third-party sellers sometimes don't provide Amazon with tracking information for their orders. To obtain tracking updates you may need to visit the website of the carrier delivering your package.

Carrier information For orders sold and fulfilled by Amazon AU, or sold by a third-party seller and fulfilled by Amazon AU, in most cases, up to date tracking information is available within Your Orders. In the event that you wish to contact the carrier delivering your parcel for additional information, the contact details have been provided in the table below:

Carrier

Contact Details

AU Post

Phone:

From within Australia: 13 [POSTCODE] (For example, 13 7678)

From overseas: +61 3 8847 9045

Website: https://auspost.com.au/parcels-mail/track.html#/track

Fastway

Website: https://www.fastway.com.au/

Toll

Website: http://www.tollgroup.com/myparcel

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