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About Undeliverable Packages

Occasionally packages are returned to us as undeliverable. As we can't re-ship orders that have been returned to us, when a carrier returns a package as undeliverable we'll issue you a full refund, including the delivery costs.

Note: If you'd still like to purchase the items in a package that's been returned to us as "undeliverable" you'll need to place a new order.

A package might be returned as undeliverable for several reasons:

Incorrect address. If the address is incorrect or outdated, the package will typically be returned to us by the carrier or the unintended recipient. Please double-check the address carefully when placing your order. For more information about adding, editing and deleting addresses from your Address Book see Add & Manage Addresses.

Failed delivery attempts. If the carrier cannot successfully deliver your package after attempting delivery, or by leaving the package in a safe place, the delivery associate will leave a 'missed you' card with details about when and where you can collect the package. If you fail to collect the package per the details in the 'missed you' card, the package will be returned to us as undeliverable.

Package refused by gift recipient. A gift recipient who isn't expecting a gift may refuse a package if they believe it's being delivered to them by mistake. In this case we'll refund the gift purchaser and let them know by e-mail. If you want to place a new order for the gift, you may want to let the recipient know that a surprise is on the way.

Illegible address. In rare cases address labels may become impossible to read in transit. If that happens a carrier will return the package to us.

Damaged in transit. If a package is damaged while it's on its way to you the carrier may return it without attempting delivery.

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