If you receive a suspicious (sometimes called phishing) correspondence, here are some tips to determine if it's an e-mail, phone call, text message or webpage from Amazon.com.au.
Don't open any attachments or click any links from suspicious e-mails. If you've already opened an attachment or clicked a suspicious link, go to Protect Your System.
|Amazon.com.au Emails||Suspicious Emails|
|| Requests things like:
Provide instructions on how to verify account information through the Amazon.com.au website.
|Ask you to verify account information through a link in the e-mail.|
|Are proofread. Spelling and grammar mistakes aren't common.||Multiple spelling and/or grammar mistakes.|
Only link to sites that begin with "http://"something".amazon.com or amazon.com.au".
Legitimate sites have a period before "amazon.com or amazon.com.au".
Sites such as "payments-amazon.com" (they are not actually Amazon).
Use an IP address (string of numbers) followed by directories, such as "http://123.456.789.123/amazon.com/".
|Don't contain unsolicited attachments or requests to download software.||Attach files to open that you weren't expecting, or ask you to download software.|
While some departments at Amazon will make outbound calls to customers, Amazon will never ask customers to disclose or verify their Amazon.com.au password, credit card, or banking account number. If you receive a phone call asking you to disclose the above information, please report it.
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