Report a Phishing or Spoofed E-mail

We take phishing and spoofing attempts on our customers very seriously. If you're still not certain whether the e-mail is from Amazon, or you'd like to report that you received a phishing e-mail, please contact us.

Do not open any unsolicited attachments.

We'll never send you unsolicited e-mail attachments. If you receive an e-mail that says it's from Amazon but has an attachment, report it to us.

Never click links in a suspicious e-mail.

The links may have identifiers that tell the sender your e-mail address is valid so they can send you more spam, or the sites they go to may attempt to trick you into giving up your personal information (like your password) or try to install malicious software on your computer.

Note: If you've already clicked a link in a suspicious e-mail or opened an attachment, you should take steps to protect your system. Get tips on protecting your system.

Find out more about how to identify suspicious emails, or whether an email is from Amazon.

To report a phishing or spoofed e-mail:
  1. Do one of the following:
    • Open a new e-mail and attach the e-mail you suspect is fake.

      Note: Sending this suspicious e-mail as an attachment is the best way for us to track it.

    • If you can't send the e-mail as an attachment, you can forward it.
  2. Send the e-mail to

Note: Amazon cannot respond to all e-mails it receives at If you have specific questions about your account, please contact us.

Was this information helpful?

Thank you for your feedback.

Please select what best describes the information:

Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.