Reporting & Handling Suspicious or Phishing Emails

We take phishing and spoofing attempts on our customers very seriously. If you receive any communication that you think may not be from Amazon, please report it to us by sending an e-mail to

Find out more about how to identify suspicious emails and phone calls or whether an email or phone call is from Amazon.

To report a phishing or spoofed e-mail, phone call, text message or webpage:

  1. Open a new e-mail and attach the e-mail /screenshot of text message you suspect is fake. For suspicious webpages, simply copy & paste the link into the e-mail body without opening the link. If you receive a link to a suspicious webpage in an email, do not click on the link. If you want to report a suspicious phone call, include its details in the e-mail.

    Note: Sending this suspicious e-mail as an attachment is the best way for us to track it. If you can't send the e-mail as an attachment, you can forward it.

  2. Send the e-mail to
  3. You can report suspicious spam in Australia to Scamwatch at which also contains additional information on where to get help if you think you have been scammed.


Amazon cannot respond personally when you report a suspicious correspondence to but you may receive an automatic confirmation. If you have security concerns about your account, please review Protect Your System or contact us.

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