When you see what appears to be an unknown charge from Amazon on your card or account statement, there are some common scenarios to consider before taking time to contact us.
Important: Don't send your credit card number via e-mail, as this isn't a secure transmission method.
Your complete order history is available in Your Account. If you don't recognise a charge, consider the following common scenarios:
If the charge is not explained by any of these situations, please contact us by phone and have the following information available:
Any personal information disclosed to us will be held in accordance with our Privacy Notice.
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