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About Unknown Charges

When you see what appears to be an unknown charge from Amazon on your card or account statement, there are some common scenarios to consider before taking time to contact us.

Important: Don't send your credit card number via e-mail, as this isn't a secure transmission method.

Your complete order history is available in Your Account. If you don't recognise a charge, consider the following common scenarios:

  • An order placed by another person (for example, a child, spouse, friend, relative) with access to your card number.
  • A purchase is made by a person using another credit or debit card linked to your account.
  • Previously placed orders for pre-order items.
  • Recently cancelled or changed orders. Some banks show authorisations as charges or pending charges.

If the charge is not explained by any of these situations, please contact us by phone and have the following information available:

  • Complete credit card number for any cards associated with the account showing the charge (don't send this by e-mail).
  • Date of charge.
  • Amount of charge.
  • Your name, e-mail address, and phone number.

Any personal information disclosed to us will be held in accordance with our Privacy Notice.

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