The Returns Support Centre allows gift recipients to return items fulfilled by Amazon AU if they were marked as a gift at the time of purchase. Alternatively, gift recipients can return their items using gift receipts shared by the gift giver. The type of refund or credit you receive depends on how the gift was purchased and how it's returned. All refunds are subject to our refund policies.
Note: Not all items are eligible for prepaid return options. When an item is eligible, you'll see the options in the process.
Step by Step Instructions when you do not have a gift receipt:
Note: Your 17-digit order number (or "Order ID") is found on the left side of your packing slip. If you don't have the packing slip, you can contact us. We'll ask for information to help us locate the order, such as the sender's name, their e-mail address, their phone number, and information about the item you want to return.
Note: For items sold and fulfilled by a third-party seller, you'll see Submit return request. Some Amazon sellers review return requests before approving them.
Note: If you're a gift recipient and the item is not marked as a gift at the time of purchase, you will see a message requesting you to contact Customer Service. Please contact us so we can assist you with the return.
Note: If the return isn't the result of an Amazon AU error or a faulty item, return shipping costs will be deducted from your refund.
Note: If you need to print your return label and don't have a printer when you're completing your return, you can print later (we'll e-mail you a link to your label) or you can have someone else print your label for you.
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