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Return Items You Ordered

You can return many items sold on Amazon.com.au. When you return an item, you may see different return options depending on the seller, item, or reason for return.

Return items easily with the Amazon App and Prepaid Return Labels

Depending on the reason for your return, you can choose to return an item for a refund or a replacement.

Find out when you can order a replacement.

If you need to return a gift, please see Return a Gift

Need to return something? We make it easy with prepaid labels on most items.

Step by step instructions:

  1. Click Return an item above.
  2. Find the item you want to return and select Return items.


    • If you are returning an item sold and fulfilled by a third-party seller, the button may be labelled Return or replace items. Click the Return or replace items button.
    • If you don't see the order you're looking for, use the Search all orders button on the 'Your Orders' page to search for the order you want to return.

  3. Select the items you want to return.
  4. Enter the quantity of items, choose a response from the Why are you returning this menu, and then add any additional information in the Comments box.
  5. Click Continue, and do one of the following:
    • If the item was fulfilled by Amazon AU, select your return option.
    • If the item was sold and fulfilled by a third-party seller, click Submit for Approval.

    Note: Some sellers may need to review your return request. After the seller reviews the request, they'll provide a label or instructions on how to return your items. If you don't receive a response within two business days, you can request a refund under our A-to-z Guarantee. For more information, go to About A-to-z Guarantee.

  6. Select your preferred return method.

    Note: If your item(s) is eligible for return via Drop Off you’ll see the option for a prepaid Australia Post or ParcelPoint label.

    If your item is ineligible for a prepaid return, you will receive a self-ship label. Follow the steps described below and ship the item to us on your own with a carrier that is convenient for you.

  7. Print your label and return authorisation. If you don't have a printer when you're completing your return, you can print later (we'll e-mail you a link to your label) or you can have someone else print your label for you.
  8. Put the return authorisation inside of your package and attach the label to the outside.


  • RETURNING LARGE TVS: If you’re returning a TV with a screen size of 55 inches or more, please arrange a courier other than Australia Post to return the TV to us. Amazon will reimburse reasonable return shipping costs where a valid receipt of shipping costs is provided. Please contact us for reimbursement.
  • If you create a return for a replacement, a replacement order with the same shipping speed that was used on your original item will be created. You can use the return label provided to you to send your original item back. You'll need to return the original item within 30 days of the replacement request to avoid being charged for both the original and replacement items.
  • If you need to print your return label, you can do this by going to Manage returns.
  • If you return items in which you've saved personal information, such as laptops, cameras or other electronic devices, you must erase this information completely before sending the product back to us.
  • When you return an item, your eligibility for a refund and how your refund is issued, may differ based on a number of factors, including how long you have had the item, how the item was purchased and the reason for the return. Learn more about refunds

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