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Return Items You Ordered

You can return many items sold on Amazon AU. When you return an item, you may see different return options depending on the seller, item, or reason for return.

Note: If you need to print your return label, you can do this by going to Manage returns.

To return an item you ordered:


  1. Go to the Online Returns Centre, and click Return items.
  2. Find the order you want to return, and click Return an item from this order.

    Note: If you don't see the order you're looking for, select another option from the Filter orders menu, and then click Go.

  3. Select the items you want to return.
  4. Enter the quantity of items, select an option from the Reason for return menu, and then add any additional information in the Details box.
  5. To continue, do one of the following:
    • If the item was sold by Amazon AU, select your return option.
    • If the item was sold by a Seller, click Submit for Approval.

    Note: Some Sellers may need to review your return request. After the Seller reviews the request, they'll provide a label or instructions on how to return your items. If you don't receive a response within two business days, you can submit an A-to-z Guarantee claim. For more information, go to About A-to-z Guarantee.

  6. Select your preferred return method.
  7. Print your label and return authorisation. If you don't have a printer when you're completing your return, you can print later (we'll e-mail you a link to your label) or you can have someone else print your label for you.
  8. Put the return authorisation inside of your package and attach the label to the outside.

Note:

  • If you return items in which you've saved personal information, such as laptops, cameras or other electronic devices, you must erase this information completely before sending the product back to us.
  • For items sold by Amazon AU, return costs may be deducted from your refund depending on the reason for return how long you've had the item, how the item was purchased and the reason for the return. For more information, go to About Refunds.
  • If you need to return a gift, please see Return a Gift.

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