Amazon AU offers free returns shipping for change of mind returns on eligible items. Look for the "Free Returns" messaging on the detail page of an item to confirm if it is eligible for free returns.
Free Returns only applies to eligible item(s) fulfilled by Amazon AU. Eligible items will have "" messaging on the top right hand corner of the product detail page.About Marketplace Returns and Refunds.
All items returned for change of mind must comply with the terms specified in About Our Returns Policies and be shipped to us within the relevant return window.
Item(s) fulfilled by other sellers or items that do not have the 'free returns' messaging on the product detail page.
No minimum purchase is required to receive Free Returns shipping on your eligible item(s).
To return a gift
To ship Free Returns items to us, if a prepaid return option is not available for your item(s), please use the lowest cost trackable shipping method. When we've received your item, we will refund your reasonable and substantiated return shipping costs up to $17. If you need to incur more than $17 to return the item please contact us.
No return shipping costs will be refunded for returns where a prepaid return option is used.
If your return includes a combination of items that are ineligible for free returns with items that are eligible for free returns, we may deduct the shipping costs associated with the ineligible items(s) from your refund amount.
We do not refund the original fees you paid for your order to be shipped . In addition, some special item, order, or handling fees may still apply.
Was this information helpful?
Thank you for your feedback.
Please select what best describes the information:
Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.