Learn More Learn More Learn More Learn More Learn More Learn More Learn More Learn More See more Learn More Learn More Learn more Learn More Learn More

App Not Working

An app you downloaded/installed is not opening or is crashing.

If your app isn't working:

  1. Confirm the order was successfully completed.
  2. Check if there are any available updates for the app. To do this, go to Appstore > Menu > My Apps > App Updates.
  3. Install any updates, if available.
  4. Restart your device.
  5. Uninstall and reinstall the app.

Note: Game progress might potentially be lost when uninstalling/reinstalling the app.

If this doesn't resolve the issue, Contact Us

Was this information helpful?

Thank you for your feedback.

Please select what best describes the information:

Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.