Green Light Won't Turn Off on Your Echo Device

A spinning or flashing green light on your Echo device means there's an incoming call or an active call or an active Drop In.

Flashing Green Light

There is an incoming call on your Echo device.

  • Say, "Answer Call."

Spinning Green Light

Your Echo device has an active call or Drop In ready for you. If you didn't expect a call or Drop In, try these things:

  • Say, "Hang Up."
  • Check your voice history to see if Alexa misheard you and started a call or Drop In.
  • Turn off Drop In.
  • Turn off Communications for specific Alexa devices.

Related Help Topics

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