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Returning Faulty Items

Our returns and refund policies do not limit other rights and remedies you may have under law such as the Australian Consumer Law, including in respect of faulty items. If you need to return a faulty item, please contact us for assistance.

Faulty Items and Australian Consumer Law

If an item purchased from Amazon AU is faulty, any related return and refund rights we offer you will apply in addition to, and do not limit, other rights and remedies you may have under law, including under the Australian Consumer Law.

If you identify a faulty item:

  • within the relevant return window for that item, you can return the item to us using the Online Returns Centre; or
  • outside the return window for that item please contact us as you may still be entitled to a refund, replacement (where available) or repair.

Where possible, please notify us of faulty items using the Online Returns Centre or by contacting us within 30 days from receipt of delivery.

Faulty items do not have to be returned in their original packaging, but must be packaged appropriately to avoid damage during the return shipping process.

Factors such as age, price, the item's condition and the disclosures made about the item may be relevant to your return and refund rights under the Australian Consumer Law. The Australian Consumer Law also applies to used and refurbished items.

Customer Damage

Amazon AU is not required to accept any returned item that, as a result of customer negligence, misuse or tampering is, damaged, missing parts or in unsellable condition.

Electronics and Amazon Devices

Amazon AU will provide you with a replacement or a full refund of the purchase price of an electronic item or Amazon device (for example, Kindle and Echo devices) if the item:

  • didn't start when it arrived; or
  • arrived in damaged condition,

and you return the item to us within 30 days from receipt of delivery.

Amazon AU may test items that are returned because they did not start when they arrived and this may result in the customer being charged a testing fee equal to 15 percent of the item purchase price if the customer misrepresents the condition of the item.

For returns of faulty electronic items or Amazon devices after 30 days from receipt of delivery, please contact us as you may still be entitled to a remedy.

Shipping

If you are returning a faulty item after the Free Returns window or the item is not eligible for a Free Return, please contact us.

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