The Returns Support Centre allows gift recipients to return items fulfilled by Amazon AU if they were marked as a gift at the time of purchase. Alternatively, gift recipients can return their items using gift receipts shared by the gift giver. The type of refund or credit you receive depends on how the gift was purchased and how it's returned. All refunds are subject to our refund policies.
How you return something depends on whether you have a receipt.
For guidance on how to return a gift item using a gift receipt, please see Gift Receipts.
If you do not have a gift receipt:
Step by Step Instructions when you do not have a gift receipt:
Note: Your 17-digit order number (or "Order ID") is found on the left side of your packing slip. If you don't have the packing slip, you can contact us. We'll ask for information to help us locate the order, such as the sender's name, their e-mail address, their phone number, and information about the item you want to return.
4. Select the items you want to return, enter the quantity of items you want to return, and then select a return reason from the drop-down menu.
Note: For items sold and fulfilled by a third-party seller, you'll see Submit return request. Some Amazon sellers review return requests before approving them.
5. Click Continue
Note: If you're a gift recipient and the item is not marked as a gift at the time of purchase, you will see a message requesting you to contact Customer Service. Please contact us so we can assist you with the return
6. Select your preferred return method.
Note: If the return isn't the result of an Amazon AU error or a faulty item, return shipping costs will be deducted from your refund.
7. Print your label and return authorisation. Some returns won't require you to print a label or authorisation. If you don't have a printer when you're completing your return, you can print later (we'll e-mail you a link to your label) or you can have someone else print your label for you.
8. Put the return authorisation inside your package and attach the label to the outside of it.
A-to-z refund requests for gifts purchased from a third-party seller must be requested by the original purchaser, not the gift returner. If you need to request a refund under A-to-z Guarantee for a gift return, please contact the original purchaser.
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