This was my first purchase of this hyped doorbell. When opening the package, my first impression was this thing is BIG, not your standard doorbell sized thing, and it's quite heavy too. To cut short the story, I can't get this junk to work. I wasted an entire day trying to troubleshoot with Ring Support as Amazon told me to contact them. The device connected once to the wifi, then after a few minutes, it lost connection. Then it never connects again, even after multiple reset to the device and also to my wifi router. Ring support's troubleshooting was just as worst, they followed the standard troubleshooting guide available to the public, just repeating them again and again through chat. In the end, the Ring Support couldn't resolve the issue and asked me to reset my modem, again!, which I told them I had performed many times before contacting them. Useless junk! Went back to Amazon for refund as this was just a waste of time.