Customer Review

Reviewed in Australia on 17 April 2020
Thoroughly enjoyed reading this book - would recommend spending the time if, like a growing number of us are, you need to lead or be part of responding to business disruption in a rapidly changing world.

The book is clearly written, well structured, offers practical and well-informed perspectives, and nicely emphasises the criticality of customer centricity when customer expectations are increasingly unrelenting.

I also really liked how strongly the book focuses on human aspects throughout, whether that be leadership, building trust, empowering your people or the importance of communication.
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