I don't think this comes close to a proper massage by hand. I have a stiff shoulder and really looked forward to a device that would dig into my muscle for deep tissue massage and release some knots but this failed. The rotations are robotic and I just can't seem to find the right spot or when I do it'll be massage my shoulder blades too which is uncomfortable. I don't recommend this for someone who has a sensitive neck. It's been stored away after a month of use.