Amazon's operations continue but delivery times may be longer than usual.
Yes, customers can continue to buy any in-stock product in our store. Some delivery times are longer than usual. Please do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. workplaces).
For more information on Amazon's response to COVID-19, please visit our blog.
After an order has shipped, you can track your packages on Amazon.com.au. From Your Orders, you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information. Find more information about your package here.
As COVID-19 has spread, we've seen an increase in people shopping online. This increased demand has resulted in some of our delivery times being longer than usual.
Yes. To start a return and learn more about returns, please visit the Returns Support Center.
For guidance on COVID-19, please refer to the World Health Organization website.
We're working to ensure that no one artificially raises prices on basic need products and have blocked or removed many offers in line with our long-standing policy. We actively monitor our store and remove offers that violate our policies.
We're closely monitoring the impact of COVID-19. In addition to the thousands who are affected by the illness, thousands more are indirectly dealing with changes in their work, school, and community environments. Learn more about what we are doing to ensure the safety and support of our customers, communities, and employees during this difficult time on the Amazon Day One blog here.