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Working it Out at Work by [Julie Hay]

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Working it Out at Work Kindle Edition

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About the Author

Julie Hay has been active within the transactional analysis community for many years. She is a past president of both the European and the International Transactional Analysis Associations. She served as Vice Chair of the UK-based Institute of Transactional Analysis and was one of the three founders and then inaugural chairperson of the UK-based Institute of Developmental Transactional Analysis. In 2009 she founded the International Centre for Developmental Transactional Analysis - see She has also set up the International Centre for Developmental Super-Vision - see Julie has designed several TA qualifications that she provides in cooperation with an international group of TA colleagues, all of whom have accreditation from the International and/or European Associations. See and for details or contact Julie on Julie continues to provide ongoing TA training within the UK and currently leads a programme in the Ukraine - see She regularly works in other countries and is available as a pro bono `travelling trainer' under the auspices of ITAA and EATA for groups in economically-disadvantaged areas of the world. Julie provides consultancy services, coaching and supervision by arrangement. In addition to transactional analysis, Julie has many years experience of designing and running assessment and development centres, and of setting up in-house mentoring and coaching schemes. She is also a Licensed NLP (neuro linguistic programming) Trainer. She was a founder and then President 2006-2008 of the European Mentoring and Coaching Council. The questionnaires contained in this book can be purchased from --This text refers to the paperback edition.

Product details

  • ASIN ‏ : ‎ B00DIHBVTQ
  • Publisher ‏ : ‎ Sherwood Publishing; 2 edition (15 July 2009)
  • Language ‏ : ‎ English
  • File size ‏ : ‎ 4006 KB
  • Simultaneous device usage ‏ : ‎ Unlimited
  • Text-to-Speech ‏ : ‎ Enabled
  • Enhanced typesetting ‏ : ‎ Enabled
  • X-Ray ‏ : ‎ Not Enabled
  • Word Wise ‏ : ‎ Enabled
  • Print length ‏ : ‎ 220 pages
  • Customer Reviews:
    4.5 out of 5 stars 6 ratings

About the author

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Chartered Fellow Chartered Institute of Personnel Development (formerly FIPD, FIPM and FITD); Chartered Manager Chartered Management Institute (CMgrMCMI); former Fellow Royal Society of Arts; former Member Chartered Institute of Transport.

Visiting Professor Middlesex University (Developmental Transactional Analysis) 2012-2018; M. Phil. (management and organisational assessment); Diploma in Management Studies (DMS) - with distinction; internationally accredited as Teaching and Supervising Transactional Analyst (Counselling,Organisational, Psychotherapy & Educational); Master Practitioner and Licensed Trainer NLP (Neuro-linguistic programming); former NVQ Assessor; trained in Open Space Technology with Harrison Owen.

Past President of both the European and the International Transactional Analysis Associations. Inaugural and current Editor International Journal of Transactional Analysis Research & Practice Founding Director, President 2006-2008 of the European Mentoring and Coaching Council.

Author of numerous articles, books and packs on management competences and assessment, action learning, group dynamics, counselling and mentoring, and corporate culture change see Is currently publishing a series of free books based on workbooks used whilst teaching transactional analysis to those seeking international qualifications as TA practitioners - TA from Then to Now.

Coach, counsellor, psychotherapist,organisational consultant, and trainer and supervisor of those in the helping professions.

Managing Director, Psychological Intelligence Foundation CIC - a non profit educational community interest company; Founder, International Centre for Transactional Analysis Qualifications (, including being Project Manager, Transactional Analysis Proficiency Awards; Programme Director MSc Professional Development (Developmental Transactional Analysis; Founder, World Online Transactional Analysis Association (; Editor,, International Journal of Transactional Analysis Research & Practice (

General Consulting & Training

Over 40 years managerial and consultancy experience in the public and private sectors and has trained managers, consultants and trainers in many areas of the world. Has consulted and trained in sectors as varied as banking and insurance, engineering and construction, research, advertising, computer manufacturing and IT, major retail chains, pharmaceutical multinationals, local government, police, probation, prison, court, customs and taxation services, and the armed forces.

Before that, she was employed within the UK civil service, a US based oil company, a major engineering organisation, and British Airways during their first period of major redundancies and subsequent culture change. She was Acting Training Manager, Glacier Metal Co., where she was responsible for all management and technical training, including the engineering apprentice training school and power press safety training. In British Airways she was a management trainer and then ran the airline’s travel industry training business.

Transactional Analysis

Originator of the term developmental TA to distinguish this ‘positive psychology’ approach from psychotherapeutic TA. Qualified internationally to the highest level possible in all fields of TA application (Organisational, Psychotherapy, Educational, Counselling/Coaching). Over 46 years experience of teaching transactional analysis and supervising students around the world, including leading ongoing developmental TA programmes in several countries. Author of numerous articles, Audio recording sets and books on transactional analysis. Designer and programme manager of various TA programmes that lead to international and postgraduate qualifications for a range of TA professional fields. Author of several TA books, workbooks and audio recordings. Founded the International Centre for TA Qualifications ( and the World Online TA Association (


Main supervision focus is on enabling supervisees to develop their own ‘super vision’, or meta perspective, of their professional practice; author of Reflective Practice and Supervision for Coaches, Open University Press 2007; over 30 years supervision experience that applies transactional analysis, neuro-linguistic programming and other approaches; leading postgraduate qualifications in supervision; much supervision provided online. Special Adviser on Transactional Analysis for the Association of Coaching Supervisors (AOCS).


Active in this area for over 30 years, including researching it when writing Transformational Mentoring - Creating Developmental Alliances for Organisational Cultures. This was published in 1995 by McGraw-Hill, republished by Sherwood in 1999, and now rewritten and published as Transformational Mentoring through Alliance Coaching. In 1992, established a network of HR professionals who were keen to know what others were doing; this group met regularly on a quarterly basis until end 2003 when the EMCC succeeded it.

Founding Director (with Sir John Whitmore, Prof David Megginson, David Clutterbuck, Eric Parsloe) of the European Mentoring and Coaching Council, President of the first EMCC Pan-European Board, previously member of the Examining Board of the Oxford School of Coaching and Mentoring and hence the CIPD, and regular presenter at European Coaching & Mentoring Conferences.

Since 1992 has provided consultancy advice, led senior level discussions to relate coach/mentoring to corporate culture, and/or designed and run training events and provided support materials for a number of organisations in places as varied as India, Australia, Eastern Europe and the UK.

Counselling & Psychotherapy

Over 40 years’ experience in UK and elsewhere including online plus short–term (brief) interventions when teaching/travelling; internationally accredited in transactional analysis psychotherapy; experience as forensic psychotherapist in high-security male prisons; specialist training in trauma and dissociation; served as staff member on Group Relations Training Association Annual T-group Event. (8 staff, c. 100 participants); taught counselling skills to managers and to volunteers within Employee Assistance Programmes.

Assessment & Development Centres

As far back as 1979, undertook major research project to identify competencies of managers within British Airways Engineering Department (15000 employees so equivalent to a very large organisation in its own right), leading to award of M Phil at Henley management College/Brunel University. Subsequent design of assessment and development centres for managers at various levels, training of assessors, running of centres for selection, succession planning and development. Consultancy to a range of organisations including Probation Service and Naval Command; developed peer assessment centre methodology.

Author of Getting the Best out of Development Centres for the Cabinet Office – booklet circulated to government departments and agencies; wrote The Gower Assessment and Development Centre, manuals containing sample programmes for centres, assessment documentation, assessor and participant briefing notes, assessment guidelines and an extensive collection of simulations that include individual and group activities, in-trays and report writing. This has subsequently been translated into Dutch and Polish; design, with co-author, of Mission to Enernova, board game for use in assessment centres and training programmes – Gower 2001, Sherwood 2020; design of another major series of simulations - Gower, Sherwood 2020.

For several years, chaired Network of HR professionals who met regularly to share ideas about running assessment and development centres: members included Benefits Agency, Barnado's, Securicor, DVLA, MBNA, HM Customs & Excise, Insolvency Service, National Police Training

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racbir singh
5.0 out of 5 stars A good book to get to grips with Transactional Analysis
Reviewed in the United Kingdom on 27 July 2013
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S. Brittain
5.0 out of 5 stars Helpful applications
Reviewed in the United Kingdom on 4 November 2010
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