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The Tyranny of Metrics Paperback – 15 Mar 2019

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I've long harboured doubts about the metric mania, but it's all laid out in a new book, The Tyranny of Metrics, by Jerry Muller.
 
Muller says we've been gripped by “metric fixation which is “the seemingly irresistible pressure to measure performance, to publicise it, and to reward it, often in the face of evidence that this just doesn't work very well.
Ross Gittins, SMH & The Age
 
 
"Mercilessly exposes the downside of the cult of measurement and managerialism."--The Economist
 
"Muller delivers a riposte to bean counters everywhere with this trenchant study of our fixation with performance metrics."--Barbara Kiser, Nature
 
"Many of us have the vague sense that metrics are leading us astray, stripping away context, devaluing subtle human judgment, and rewarding those who know how to play the system. Muller's book crisply explains where this fashion came from, why it can be so counterproductive and why we don't learn. It should be required reading for any manager on the verge of making the Vietnam body count mistake all over again."--Tim Harford, Financial Times
 
"Highly readable."--Luke Johnson, Sunday Times

From the Back Cover

"In this clear and compelling book, Jerry Muller shows how our attempts to improve organizational outcomes through quantitative measures have metastasized into a culture of gaming and manipulation. Through carefully researched case studies on education, healthcare, and compensation, The Tyranny of Metrics makes a convincing case that we need to restore judgment and ethical considerations at a time when shallow quantification threatens the integrity of our most important institutions."--Rakesh Khurana, Harvard Business School

"Have you ever wondered why universities make the mistake of hiring presidents with little or no experience in higher education, or why, nine times out of ten, these foreign imports fail? Then read Jerry Muller's new book and you will understand such folly as one more instance of an unhappy, massive trend--abandoning the situated judgment of experienced professionals in favor of the supposedly objective judgment promised (but not delivered) by the magic bullet of metrics: standardized measures and huge data banks touted as generating insight and wisdom all by themselves. Muller dismantles this myth in a brisk and no-nonsense prose that has this reader crying 'yes, yes' at every sentence."--Stanley Fish, author of Winning Arguments and Think Again

"Quantification, once only a tool, has become a cult. I can think of no better deprogrammer than Jerry Muller, whose renowned skills in dissecting political and social doctrines are evident here. The Tyranny of Metrics should be essential reading for managers and the managed alike."--Edward Tenner, author of The Efficiency Paradox: What Big Data Can't Do and Why Things Bite Back: Technology and the Revenge of Unintended Consequences

"In The Tyranny of Metrics, Jerry Muller has brought to life the many ways in which numerical evaluations result in deleterious performance: in our schools, our universities, our hospitals, our military, and our businesses. This book addresses a major problem."--George A. Akerlof, Nobel Prize-winning economist

"The Tyranny of Metrics is an important and accessible book about a growing problem. It comes as close as anything I've read to showing us how to break out of the dysfunctional cycle of measuring, finding out that measuring doesn't get us where we want to go, but then measuring some more."--David Chinitz, School of Public Health, Hebrew University Hadassah Medical School

"Broad in scope and ambition, persuasively argued, and engagingly written, The Tyranny of Metrics is a very compelling book."--Mark Schlesinger, Yale University


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1 June 2018
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Amazon.com: 4.3 out of 5 stars 54 reviews
Mal Warwick
5.0 out of 5 starsMy own experiences support this author's views of metrics
19 April 2018 - Published on Amazon.com
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50 people found this helpful
Bruce Larson
5.0 out of 5 starsExploring the boundaries of metrics
4 March 2018 - Published on Amazon.com
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22 people found this helpful
Jackson
3.0 out of 5 starsGood for a newcomer to metrics and measurement
18 March 2018 - Published on Amazon.com
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22 people found this helpful
Gerald R. North
5.0 out of 5 starsbut I can see that its impact on our great universities might save money
2 March 2018 - Published on Amazon.com
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10 people found this helpful