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This is Service Design Thinking: Basics-Tools-Cases by [Schneider,Jakob]
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This is Service Design Thinking: Basics-Tools-Cases Kindle Edition

3.7 out of 5 stars 66 customer reviews
Customers reported quality issues in this eBook. This eBook has: Typos, Poor Image Quality, Broken Navigation.
The publisher has been notified to correct these issues.
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Length: 380 pages Word Wise: Enabled Enhanced Typesetting: Enabled
Page Flip: Enabled Optimised for larger screens Language: English
  • Due to its large file size, this book may take longer to download

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Product description

Product Description

This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest from various fields. This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking. A set of 23 international authors and even more online contributors from the global service design community invested their knowledge, experience and passion together to create this book. It introduces service design thinking in manner accessible to beginners and students, it broadens the knowledge and can act as a resource for experienced design professionals. Besides an introduction to service design thinking through five basic principles, a selection of individual perspectives demonstrate the similarities and differences between various disciplines involved in the design of services. Additionally, the book outlines an iterative design process and showcases 25 adaptable service design tools, exemplifying the practice of service design with five international case studies. The book concludes with an insight into the current state of service design research and sets service design thinking in a philosophical context. In collaboration with: (in alphabetical order) Kate Andrews (UK), Beatriz Belmonte (E), Ralf Beuker (GER), Fergus Bisset (UK), Kate Blackmon (UK), Johan Blomkvist (SE), Simon Clatworthy (NO), Lauren Currie (UK), Sarah Drummond (UK), Jamin Hegeman (USA), Stefan Holmlid (SE), Luke Kelly (NL), Lucy Kimbell (UK), Satu Miettinen (FI), Asier Pérez (E), Bas Raijmakers (NL), Jakob Schneider (GER), Fabian Segelström (SE), Marc Stickdorn (A), Renato Troncon (IT), Geke van Dijk (NL), Arne van Oosterom (NL), Erik Widmark (S)

About the Author

Marc Stickdorn (Austria; http://thisisservicedesignthinking.com; www.destinable.com) is co-founder of Destinable, a consultancy specializing in service design for tourism, and lectures around the world at business and design schools.  He is a professor at the Management Center Innsbruck in Austria, where he lectures on service design and service innovation.  His main areas of interest are service design and strategic marketing management particularly in a tourism context.

Jakob Schneider (Germany) is a graphic designer based in Germany.


Product details

  • Format: Kindle Edition
  • File Size: 10353 KB
  • Print Length: 380 pages
  • Publisher: BIS Publishers; 1 edition (20 December 2012)
  • Sold by: Amazon Australia Services, Inc.
  • Language: English
  • ASIN: B00BAVJW8Y
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Enabled
  • Screen Reader: Supported
  • Enhanced Typesetting: Enabled
  • Average Customer Review: Be the first to review this item
  • Amazon Bestsellers Rank: #17,894 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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Most helpful customer reviews on Amazon.com

Amazon.com: 3.7 out of 5 stars 66 reviews
Ramana Metlapalli
4.0 out of 5 starsUseful Case Studies
18 December 2015 - Published on Amazon.com
Verified Purchase
10 people found this helpful
ck
1.0 out of 5 starsPoorly written.
2 December 2017 - Published on Amazon.com
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8 people found this helpful
Cristian Guajardo Garcia
4.0 out of 5 starsA book that goes straight to the point. Useful and handy
7 February 2016 - Published on Amazon.com
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3 people found this helpful
Nicholas Doering
5.0 out of 5 starsA good tool and a good design.
31 December 2015 - Published on Amazon.com
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3 people found this helpful
...
5.0 out of 5 starsThe essentials of service design
11 February 2019 - Published on Amazon.com
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