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Talk Triggers: The Complete Guide to Creating Customers with Word of Mouth by [Baer, Jay, Lemin, Daniel]
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Talk Triggers: The Complete Guide to Creating Customers with Word of Mouth Kindle Edition


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Length: 271 pages Word Wise: Enabled Enhanced Typesetting: Enabled
Page Flip: Enabled Language: English
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Book Description

Talk Triggers is the definitive, practical guide on how to use bold operational differentiators to create customer conversations, written by best-selling authors and marketing experts Jay Baer and Daniel Lemin.

Product Description

Talk Triggers is the definitive, practical guide on how to use bold operational differentiators to create customer conversations, written by best-selling authors and marketing experts Jay Baer and Daniel Lemin.

Word of mouth is directly responsible for 19% of all purchases, and influences as much as 90%. Every human on earth relies on word of mouth to make buying decisions. Yet even today, fewer than 1% of companies have an actual strategy for generating these crucial customer conversations. Talk Triggers provides that strategy in a compelling, relevant, timely book that can be put into practice immediately, by any business.

The key to activating customer chatter is the realization that same is lame. Nobody says "let me tell you about this perfectly adequate experience I had last night." The strategic, operational differentiator is what gives customers something to tell a story about. Companies (including the 30+ profiled in Talk Triggers) must dare to be different and exceed expectations in one or more palpable ways. That's when word of mouth becomes involuntary: the customers of these businesses simply MUST tell someone else.

Talk Triggers contains:
  *  Proprietary research into why and how customers talk
  *  More than 30 detailed case studies of extraordinary results from Doubletree Hotels by Hilton and their warm cookie upon arrival, The Cheesecake Factory and their giant menu, Five Guys Burgers and their extra fries in the bag, Penn & Teller and their nightly meet and greet sessions, and a host of delightful small businesses
  *  The 4-5-6 learning system (the 4 requirements for a differentiator to be a talk trigger; the 5 types of talk triggers; and the 6-step process for creating talk triggers)
  *  Surprises in the text that are (of course) word of mouth propellants

Consumers are wired to discuss what is different, and ignore what is average. Talk Triggers not only dares the reader to differentiate, it includes the precise formula for doing it.

Combining compelling stories, inspirational examples, and practical how-to, Talk Triggers is the first indispensable book about word of mouth. It's a book that will create conversation about the power of conversation.

Product details

  • Format: Kindle Edition
  • File Size: 39031 KB
  • Print Length: 271 pages
  • Page Numbers Source ISBN: 0525537279
  • Publisher: Portfolio (2 October 2018)
  • Sold by: Penguin US
  • Language: English
  • ASIN: B079WMF6YC
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Enabled
  • Screen Reader: Supported
  • Enhanced Typesetting: Enabled
  • Average Customer Review: Be the first to review this item
  • Amazon Bestsellers Rank: #186,703 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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Most helpful customer reviews on Amazon.com

Amazon.com: 4.8 out of 5 stars 62 reviews
Joshua D. Bernoff - Bestselling Author
5.0 out of 5 starsYou need this book to make your business grow
2 October 2018 - Published on Amazon.com
27 people found this helpful.
Linds
5.0 out of 5 starsGreat book! Love how Jay simplified the best way to grow your business through word of mouth.
10 October 2018 - Published on Amazon.com
Verified Purchase
5 people found this helpful.
Jason G. Falls
5.0 out of 5 starsAn awesome how-to manual for word-of-mouth marketing
29 November 2018 - Published on Amazon.com
Verified Purchase
3 people found this helpful.
ArnieK
5.0 out of 5 starsGoing to implement some of these concepts ASAP
4 October 2018 - Published on Amazon.com
Verified Purchase
2 people found this helpful.
Trey
5.0 out of 5 starsOne of my new favorite books!
14 December 2018 - Published on Amazon.com
Verified Purchase