The initial set-up was easy. I installed the camera wirelessly about 45 feet from my router and it worked great. The day time picture was fantastic. The night vision picture was abysmal, but after working with the great customer service at Sumpple, they were able to send me the correct firmware and the night vision picture was crisp. The mobile app is buggy but does allow you to view the cameras and PTZ pretty well. You have to go into the desktop software to tweak the PTZ functions and speed to make it usable. You can not make any settings adjustment on the mobile app. The mobile app only allows you to view the camera, take short recordings, and snap photos. Using the desktop software you can set record windows.
Putting the memory card in was not that difficult. I may have a newer version, but I only had to take the dome off and the micro SD slot was directly behind the camera lens. You cannot view the video recorded to the Micro SD on the mobile app, only on the desktop app. Which is pretty annoying. Also, the camera seems to record randomly. I set the camera to record from 11:00pm to 7:00am but I was left with about 20 files of short 5 minute clips of that time window. The videos are also hard to locate. When you go into the desktop app to view the videos you will find that they are in no real order. They are randomly labeled so you are not even sure what video you are looking at until you open it up and look at the time stamp on the footage. Also pretty useless.
But I was able to get used to the format and bugs of the camera and make it work. I installed a T-Link wifi extender and named the network a slightly different name than my main network so I would know which one to connect the camera to. I placed the extender a few feet from the camera and it greatly improved the connection. However, the extender got unplugged and the camera lost its connection. The TP-Link extender lost the secondary network name that I set up for it and I had to start over. I could never get the TP-link extender to work correctly again. This is where the main frustration with this camera came into play. Now that I have lost the network name that the camera was programmed to connect to, I tried to re-connect to my main network. However, you cannot go into the network settings of the camera and change the network it connects to without first connecting to the original network! Make no sense! The network is gone, I am trying to re-connect the camera to a different network but I cannot get into the setting of the camera without connecting it to the original network which doesn't exist anymore!! Sumpple needs to change the software to allow you to go into the network settings without being connected to the network. You know, like most wireless devices. I unplugged the camera, reset the camera, created a new sumpple account with a new email, went through the process of adding the camera to the new account but it will still not allow me to set the camera up without connecting the network that no longer exists! It appears that the reset button on the camera itself is no longer working. I spoke with sumpple on many many occasions but we could never figure out how to correct the issue. So now its just a dummy camera. Other negatives about this camera: The mobile and desktop app constantly crashed. It worked most of the time, but on several occasions when I really needed to view the camera the mobile app would crash and restart over and over again, and most recently the desktop app gave me some type of error message regarding the server and I have not been able to logon to the desktop app in a couple of weeks. Overall the picture is great, the support is great, the concept is great, but the the software is useless and the camera is extremely buggy. I work in the field of building and setting up military grade servers and networks. I know what I am doing and I have never run into the strange network issues I have had with this camera. It may be fine if you hook it up via a network cable, but my need was for wireless. And besides, you can get non-wireless PTZ cameras much cheaper. I think this camera has great potential, but summple needs to completely scrap its firmware and software and start over. Its not user friendly, even to people that are very familiar with networks. I am sending these back.
- Product Dimensions: 23.7 x 13.2 x 24.5 cm ; 1.13 Kg
- Boxed-product Weight: 3.8 Kg
- Item Model Number: S610B-2
- ASIN: B017R48T6I
- Date first available at Amazon.com.au: 10 March 2017
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