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Smart Collaboration: How Professionals and Their Firms Succeed by Breaking Down Silos by [Heidi K. Gardner]
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Smart Collaboration: How Professionals and Their Firms Succeed by Breaking Down Silos Kindle Edition

4.2 out of 5 stars 36 ratings

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[Gardner's research] shows, unequivocally, the business and people benefits of collaboration...Far from being an added cost that clients will not pay for, it is the firms and individuals who do not address collaboration who are at the greatest risk of failing to grow, or even going out of business altogether. -- Journal of the Knowledge and Information Management Group (CILIP)

This may be the best professional service marketing book for 20 years. -- Professional Marketer

"[Gardner] explains that in the modern world clients increasingly demand a highly sophisticated service when seeking solutions to complex problems. Such issues demand interdisciplinary teams." -- Forbes

"The book is persuasive and thorough... a good guide on collaboration and how to overcome the resistance of the solo player." -- Financial Times

"[Gardner proposes] clear methods to help leaders promote collaboration in and between their teams, to improve the client experience and to attract and retain talent.... always with a view to ensuring that collaboration remains a useful tool and does not become an end in itself." -- Business Digest (France)

"Gardner's insights offer valuable guidance for any knowledge-based organization that needs to bring teams of people together to innovate, create, and implement complex business solutions... She also offers practical advice on issues such as creating the right compensation systems, knowledge sharing and collaborative technology platforms." -- Developing Leaders

"a practical, research-grounded, book on collaboration." -- CHOICE, the publication of the American Library Association

"... valuable material to those of us who recognise that incremental change is, in reality, more sustainable and valuable. And that getting better at this is not a nice-to-have, it is vital." -- Legal Business magazine

ADVANCE PRAISE for Smart Collaboration:

Scott McDonald, President and CEO, Oliver Wyman Group--
"Drawing on deep analysis and case studies across organizations, Gardner has turned a tricky topic--how to collaborate and why--into a set of clear prescriptions."

Jami McKeon, Chair, Morgan Lewis & Bockius LLP--
"Smart Collaboration makes a bulletproof case for why collaborating provides the best results for clients and just makes good business sense."

Richard Susskind, coauthor, The Future of the Professions--
"A remarkable blend of theory and practice, Gardner's work on collaboration is at once rigorous and actionable. Backed by extensive empirical research, her book offers crucial guidance for professionals who want to deepen their relationships with clients, improve the service they provide, and increase their profitability--and that should be all professionals."

J. Michael McGuire, CEO, Grant Thornton LLP--
"In Smart Collaboration, Gardner uses relevant case studies, sharp analysis, and straightforward writing to make this important point: well-structured collaboration among a firm's professionals is the path to a more interesting, satisfying, and profitable future for those talented people."

Matthew Layton, Global Managing Partner, Clifford Chance LLP--
"Gardner's extensive and robust research, coupled with her trademark humor and warmth, make for a compelling insight into the myths surrounding collaboration while also offering some very tangible solutions to how collaboration can and should be embraced to most powerfully serve clients."

--This text refers to the hardcover edition.

About the Author

Heidi K. Gardner is a Distinguished Fellow at Harvard Law School’s Center on the Legal Profession, where she serves as a Lecturer on Law and Faculty Chair of the Accelerated Leadership Program. She was previously a Harvard Business School professor, McKinsey consultant, and Fulbright scholar. Gardner has lived and worked on four continents. Find Heidi Gardner at and, and follow on Twitter @heidigardnerphd.

--This text refers to the hardcover edition.

Product details

  • ASIN ‏ : ‎ B01H0824GC
  • Publisher ‏ : ‎ Harvard Business Review Press (13 December 2016)
  • Language ‏ : ‎ English
  • File size ‏ : ‎ 1940 KB
  • Text-to-Speech ‏ : ‎ Enabled
  • Screen Reader ‏ : ‎ Supported
  • Enhanced typesetting ‏ : ‎ Enabled
  • X-Ray ‏ : ‎ Not Enabled
  • Word Wise ‏ : ‎ Enabled
  • Print length ‏ : ‎ 266 pages
  • Customer Reviews:
    4.2 out of 5 stars 36 ratings

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Heidi K. Gardner, Ph.D., is a Distinguished Fellow at Harvard Law School’s Center on the Legal Profession and Faculty Chair of the school’s Accelerated Leadership Program. Previously she was a professor at Harvard Business School. Her research, teaching, speaking and consulting focus on leadership and collaboration in professional service firms. Professor Gardner has lived and worked on four continents, including as a Fulbright Fellow, and for McKinsey & Co. and Procter & Gamble.

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Kevin - London
5.0 out of 5 stars Crucial advice for firms
Reviewed in the United Kingdom on 12 January 2017
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Charles M.
5.0 out of 5 stars There are lots of good ideas in this book to help the reader make ...
Reviewed in the United Kingdom on 25 January 2017
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Daniel Rogoff
5.0 out of 5 stars Good book
Reviewed in the United Kingdom on 17 June 2019
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4.0 out of 5 stars Four Stars
Reviewed in Canada on 20 May 2017
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Steve Gladis
5.0 out of 5 stars Collaborate or Die
Reviewed in the United States on 26 October 2018
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