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Smart Collaboration: How Professionals and Their Firms Succeed by Breaking Down Silos by [Gardner, Heidi K.]
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Smart Collaboration: How Professionals and Their Firms Succeed by Breaking Down Silos Kindle Edition

5.0 out of 5 stars 1 customer review

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Kindle Edition, 13 Dec 2016
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Length: 272 pages Word Wise: Enabled Enhanced Typesetting: Enabled
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Not all collaboration is smart. Make sure you do it right.

Professional service firms face a serious challenge. Their clients increasingly need them to solve complex problems—everything from regulatory compliance to cybersecurity, the kinds of problems that only teams of multidisciplinary experts can tackle.

Yet most firms have carved up their highly specialized, professional experts into narrowly defined practice areas, and collaborating across these silos is often messy, risky, and expensive. Unless you know why you’re collaborating and how to do it effectively, it may not be smart at all. That’s especially true for partners who have built their reputations and client rosters independently, not by working with peers.

In Smart Collaboration, Heidi K. Gardner shows that firms earn higher margins, inspire greater client loyalty, attract and retain the best talent, and gain a competitive edge when specialists collaborate across functional boundaries. Gardner, a former McKinsey consultant and Harvard Business School professor now lecturing at Harvard Law School, has spent over a decade conducting in-depth studies of numerous global professional service firms. Her research with clients and the empirical results of her studies demonstrate clearly and convincingly that collaboration pays, for both professionals and their firms.

But Gardner also offers powerful prescriptions for how leaders can foster collaboration, move to higher-margin work, increase client satisfaction, improve lateral hiring, decrease enterprise risk, engage workers to contribute their utmost, break down silos, and boost their bottom line.

With case studies and real-world insights, Smart Collaboration delivers an authoritative case for the value of collaboration to today’s professionals, their firms, and their clients and shows you exactly how to achieve it.

Product details

  • Format: Kindle Edition
  • File Size: 2131 KB
  • Print Length: 272 pages
  • Publisher: Harvard Business Review Press (13 December 2016)
  • Sold by: Amazon Australia Services, Inc.
  • Language: English
  • ASIN: B01H0824GC
  • Text-to-Speech: Enabled
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  • Word Wise: Enabled
  • Screen Reader: Supported
  • Enhanced Typesetting: Enabled
  • Average Customer Review: 5.0 out of 5 stars 1 customer review
  • Amazon Bestsellers Rank: #50,636 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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By Phillip Taylor MBE TOP 1000 REVIEWER on 6 January 2017
Format: Kindle Edition
Another first class piece of research from Heidi Gardner which sets a great pace for legal commentary in 21st century.

Phillip Taylor MBE
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Most Helpful Customer Reviews on (beta) (May include reviews from Early Reviewer Rewards Program) 4.7 out of 5 stars 14 reviews
6 of 6 people found the following review helpful
5.0 out of 5 stars Help convince your colleagues to collaborate 22 December 2016
By Robert Randolph - Published on
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Smart Collaboration provides something new to professional service firms - evidence that collaboration is the path to higher margin, intellectually challenging, service engagements. This is exactly the information professional services, law firms in particular, need in order to address current market challenges. To date (and I have worked in the legal industry for more than 25 years), there has only been anecdotal evidence that collaboration creates value and is welcomed by clients. Ms. Gardner provides the evidence pointing out the financial benefits of collaboration, the relationship benefits, and the obstacles to collaboration. She also provides solid strategies for addressing those obstacles. Collaboration will always be difficult, but the first step is convincing professionals to forego short term gain for long term value. Ms. Gardner's smart research provides the evidence to begin to sway the skeptics and point out why collaboration is so important.
4 of 4 people found the following review helpful
5.0 out of 5 stars Thought-provoking book 9 December 2016
By Jaime Fernandez Madero - Published on
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This intelligent and thought-provoking book dissects the concept of collaboration and uses hard evidence to prove why we should make the effort. The prescriptions Gardner offers are practical, especially because they are aimed specifically at different layers of the organization –recognizing that different people have their own challenges, motivation and opportunities to make changes.
3 of 3 people found the following review helpful
5.0 out of 5 stars Smart Collaboration is Smart Reading 19 December 2016
By Amazon Customer - Published on
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Smart Collaboration brilliantly gives the reader real world case studies, analysis and statistics supporting the need for collaboration in professional services firms. Even better, Heidi Gardner discusses how to achieve that level of effective collaboration, no matter the hurdle. Anyone who is looking to lead a firm, build a team, grow a client relationship or just ensure that relationship remains strong and "stuck" to your firm needs to read Gardner's book. Rich Hans, DLA Piper
5.0 out of 5 stars Smart Collaboration is a Smart Buy 18 January 2017
By Michael Dalis, DRIVE Sales Consulting - Published on
Verified Purchase
With Smart Collaboration, Heidi Gardner has done the impossible...she has saved us from our own instincts as experts! This book enables groups of professionals to work together more effectively, not as a goal, but in order to produce better client outcomes and better business results for our own organizations.

Like any company, knowledge-based firms tend to organize their business in silos. And these silos can be limiting for clients and the experts who serve them. Gardner, who is ex-McKinsey and teaches at Harvard Business School and Harvard Law School, focuses her research on professional services firms. The principles she discusses in Smart Collaboration, which goes beyond the articles she has published in Harvard Business Review, apply equally well to any B2B organization.

This book is well organized, very readable and practical. She does a great job incorporating the voice of the client, and bringing in real examples from her research about what experts believe, do and think. She also includes several chapters that appeal to different audiences within the professional services firm. So regardless of your level, there are valuable comments in here for you. Gardner has a talent for making heavy content approachable for any reader. And the tips she offers are grounded in research and can be immediately put to work.

I highly recommend Smart Collaboration. You'll enjoy reading it and, if you're ready, will gain a return from applying it to your interactions with colleagues and clients.
2 of 2 people found the following review helpful
5.0 out of 5 stars Packed with Insights and Actions! 23 December 2016
By Carolyn Manning - Published on
Verified Purchase
An excellent read. Smart insights, backed by data. A must read for anyone focused client development in a law firm!

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