$100.00
Only 1 left in stock.
Ships from and sold by Campustexbooks.
Other Sellers on Amazon
$109.95
+ FREE Delivery
Sold by: JennifersAttic
$114.26
+ FREE Delivery
Sold by: Near Fine_Books
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more

Follow the Author

Something went wrong. Please try your request again later.


Service Operations Management: The Total Experience Paperback – 30 November 2012

5.0 out of 5 stars 3 ratings

See all formats and editions Hide other formats and editions
Amazon Price
New from Used from
Paperback
$100.00
$100.00
$10.00 delivery: 16 - 22 March

There is a newer edition of this item:


Get 90 days FREE of Amazon Music Unlimited
with the purchase of any eligible product. Shop now
click to open popover

Special offers and product promotions

  • Buy this item and get 90 days Free Amazon Music Unlimited. After purchase you will receive an email with further information. Offer valid for a limited time only. Terms and Conditions apply.” Learn more here.

Save up to 50% off RRP on select top books
PLUS, free expedited delivery. T&C's apply. See more

Product details

  • Publisher : Edward Elgar Pub (30 November 2012)
  • Language : English
  • Paperback : 584 pages
  • ISBN-10 : 1781006229
  • ISBN-13 : 978-1781006221
  • Dimensions : 16.51 x 3.18 x 23.5 cm
  • Customer Reviews:
    5.0 out of 5 stars 3 ratings

Product description

Review

This is an important book for educators, students and professional managers. As the services sector becomes a larger and increasingly pervasive part of our economy and as service operations management becomes the biggest part of most organizations, the opportunity to increase productivity, quality, flexibility and innovation of service provision must be grasped firmly by those who want their organizations to remain competitive and successful. This book very effectively blends conceptual frameworks with new, practical case studies. It is full of valuable and useful insights. --Danny Samson, University of Melbourne, Australia

The author recognizes the critical fact that service operations is worlds apart from manufacturing operations management that produces tangible products - a failing of so many other texts that have drawn on yesteryear manufacturing paradigms to try and explain services. This book succeeds in combining operational analysis with the empirical research to arrive at a comprehensive understanding of the forces that shape and change the service sectors. Drawing on a wealth of information by virtue of his track record of many years researching the service sectors, this book will be invaluable to both students, practitioners and anyone interested in successful service operations - tourism, hospitality, transport, retailing, utilities, not for profit, public service. --George Downie, Senior Lecturer, Southampton Business School, UK

David has captured the essentials of service operations within a complete enterprise framework. Based upon case studies from a broad variety of organizations from around the globe, this easy to understand text is a must for students and practitioners alike. Students of service operations and indeed services marketing have been long awaiting a reference such as this. --Derek Lundberg, Metcash Food & Grocery

About the Author

David W. Parker, University of Queensland Business School, Australia

Customer reviews

5.0 out of 5 stars
5 out of 5
3 global ratings
5 star
100%
4 star 0% (0%) 0%
3 star 0% (0%) 0%
2 star 0% (0%) 0%
1 star 0% (0%) 0%
How are ratings calculated?

Review this product

Share your thoughts with other customers

Top reviews from Australia

There are 0 reviews and 0 ratings from Australia

Top reviews from other countries

TechCareGear
5.0 out of 5 stars Five Stars
Reviewed in the United States on 31 July 2014
Verified Purchase