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Secrets of the Best-Run Practices, 3rd Edition Paperback – 12 May 2017

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TABLE OF CONTENTS CHAPTER 1 Managing Revenue to Maximize Practice Profit Capturing Charges and Maximizing Their Value Patient Registration Charge Reporting Revenue Recovery Monitoring Performance Accounts Receivable Management Payment Estimation And Real-Time Claims Adjudication Whose Practice Is It, Anyway? Don t Be A Target For Embezzlement CHAPTER 2 Mastering the Appointment Schedule Looking at the Indicators Getting to the Root of the Problem The Financial Impact Defining the Objectives Mastering the Schedule Checking Out the Gains CHAPTER 3 The Perfect Receptionist in a High-Deductible World The Game Has Changed But the Complaints Are the Same Everyone (Still) Loves Susan The Illusion Of Multitasking Technology: More Important Than Ever Workload and Productivity Branding at Reception CHAPTER 4 Conquering Workflow Problems What Was Wrong The Challenge The Power of Data The Findings The Remedy Searching for a Champion Making It Happen Reaping the Rewards Adapting to Change CHAPTER 5 Commonsense Management of Today s Risk Could It Happen to You? Start with the Relationship Documentation Develop a Risk Management Plan Discharging Patients Tapping Into Risk Management Resources Attitudes Data Protection CHAPTER 6 Surviving (and Avoiding) a Money Crunch They Grew Too Fast Checking Out the Numbers The Infrastructure The Final Diagnosis No Pain, No Gain Turnaround Strategies The Action Plan The Results The Next Step CHAPTER 7 The Amazingly Productive Doctor Making Time Count The Clinical Flow Everyone Benefits Numbers Talk Lessons Learned CHAPTER 8 Committed Staff and Adoring Patients The Supremely Supportive Physician/Owner A Brilliant Physician Still Has Things to Learn Satisfaction and Prosperity in an Underserved Community Words of Wisdom CHAPTER 9 Making Smart Use of Outsourcing: RCM And Beyond Knowledge, Technology, and Management A Tale of Two Pediatric Billing Services Beyond Billing CHAPTER 10 Going Outside-the-Box: Considering New Models Planning Starts with Introspection Brutally Honest Analysis is Key Comprehensive Business Planning: Worth the Effort Don t Overlook Human Factors Innovating Inside the Box: Exploiting Core Competencies Pulling It All Together Index --Manuscript Reviews

About the Author

Judy Capko is founder of Capko & Morgan and a nationally recognized management consultant with over 30-years of experience working with medical practices. She is a sought-after speaker and author of the popular books Secrets of the Best-Run Practices, 3rd Edition, The Patient-Centered Payoff, and Take Back Time: Bringing Time Management to Medicine, all in print and in eBook from Greenbranch Publishing. She has been interviewed by and published in over 50 prestigious national medical journals, including such publications as Physicians Practice, Urology Times, Dermatology Times, and Repertoire. She has been a frequent presenter at the healthcare management conferences of organizations such as MGMA, AOA, and Pri-Med. Judy also serves on the Advisory Board for The Journal of Medical Practice Management by Greenbranch Publishing. At Capko & Morgan, Judy works with practices of all sizes to help them solve management problems and run their businesses more effectively. Judy and her Capko and Morgan partners, Joe Capko and Laurie Morgan, also build on their consulting experiences to provide content and market research services to healthcare organizations looking to gain insight into medical practice management.

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