Satechi Aluminum 2.5-Inch USb Type C 3.1 External Hdd Hard Drive Disk Enclosure Case With USb C Interface For Hdd And Ssd (Silver)First I'd like to say, that Amazon need to fix their Australian order cancellation system. Unlike the US store, once 30 minutes has elapsed, you can no longer auto cancel your order, and must email the vendor asking them to, in hopes they will reply. If I decide to send the order back, Amazon has wasted shipping costs both ways, for nothing. This is very inefficient, wouldn't you say Mr Bezos?
Anyway, so this is what I did (contact Satechi through Amazon's offical form). And you know how long after my order? Just 45 minutes.. even though it hadn't been anywhere near so much as packed yet, let alone sent.. I chose the cancellation option in communication preferences, wrote an email to Satechi, and it's now been 3 days. Not only did I receive the order, they simply never bothered to reply *at all*.
(Update, it's been 4 days now, and I have still been completely ignored by Satechi).
Such abysmal customer service has to count towards the rating also. Yes, I needed usb C enclosures, and quickly, so I could hook up my Crucial SSD's to my imac pro. Yes, these look decent on the outside. The thing is, I had only a few minutes left to get next day ship, so I went for it in a hurry.. Soon after, I realised I wanted a higher quality product. Lesson learned.
The problem is that this has a mid to high end price, but the product is really not well made at all. 51 AUD per single enclosure, is definitely in the upper echelon for single bay 2.5" enclosures, and therefore I expected quality (to give some perspective, usb c aluminium drive enclosures start at around $15 here). I later realised for little more, I could get a two bay startech raid enclosure. Oh well.
I decided to make the best of my situation, and look at it that I saved $40 vs the startech. Glass half full.
But whereas I expected a truly premium product, when I opened the box, it was not so.
Firstly, in one of the two enclosures, the drive tray is that loose, that simply unscrewing the screws will have it fall out on it's own. The other is not like this, it is fairly tight and snug. So already, there's a quality control consistency issue. The enclosure is aluminium so you'd expect that they'd all come from the same mould and have the same internal dimensions. Or, it could be the plastic tray inside of the second one has a manufacturing defect. Or it could be that this is normal, and I was simply lucky to get one of them that is a tight fit. Who knows. Whatever the reason, it's flimsy and cheap.
Second issue, the screws are TINY.. and i mean tiny. You drop one screw on the carpet, forget it, you'll never find it. And do you get a single extra screw? Nope. Not a one. And you NEED those screws, they are non optional, if you want the enclosure to stay in place.
Third issue, the plastic tray that holds the drive is so cheaply made, that it actually feels like it will snap when you are simply inserting the drive into the sata connector. Removal of the drive from the sata connector was also not that easy, and I feared trying to pull too hard would completely snap the tray in half.. The reason I decided to remove the drive in the second enclosure (the one with the loose drive tray) was to attach a 9mm adapter to it, in hopes it would fill out the case more and therefore not sound so tinny and springy. Simply just softly touching the second case on the outside with a finger, will make it resonate and vibrate. This is not quality. I wouldn't be too keen on traveling with one of these when a drive is inside. For permanent desktop placement, probably ok.
They are basically just cheap rubbish, but without the cheap price tag. This is what it boils down to. I expected better. If the tray was aluminium too or metal of any kind, it would have at least felt sturdy. Do they even sell just the replacement trays if one snaps? I doubt it, as the usb c connector is part of the tray portion too.
OS X has recognised both SSD's at this stage, so I will now do sustained speed tests and stability tests, and if they pass in that area, I will keep them. If not, I will send them back. It's that simple really. I need them as I have to access a bunch of data this weekend, so do hope they just work reliably. We shall see. I'll update the review if I find any more issues with them. I wouldn't recommend them personally as they just feel so cheap.
Finally, there are NO heat venting holes of any kind (whose bright idea was that?). This is not a good thing. Even SSD's generate heat. I can't see anywhere for it to escape at all.. perhaps the aluminium can act as sort of a heat sink, but how will the heat transfer to it? Maybe a thermal pad on the drive to the aluminium, which will also make feel more secure and not so shallow inside? Food for thought. If I keep them, I'll investigate that idea.
I should have bought the Startech dual bay enclosure, or if I stuck with the single drive bay per enclosure idea, spent a few dollars more and ordered the Akitio Neutrino usb-c model. And that's exactly what i will do next time. Go for quality.
PS, I also want to add, that when you click the product info page, you can choose colours.. I chose space grey to match my imac pro as closely as possible, and it said sold by satechi AU. Same as the silver one. It said in stock. But when I went to check out, it said that Satechi would not ship it to my area. WHAT? So I had to get the silver ones.
Update, 09/15/18 - I have raised the review to two stars, as the speeds of the drives are acceptable. They are indeed USB Gen 2, as sequential read speeds on the crucial MX500 are benchmarking 527 MB/S. However, writes are a little low at 450 ish to 460. I have an identical drive in a single bay USC-C enclosure from another manufacturer, that that is benchmarking at 495 write, 535 read (same computer, same connection port.. I do all my tests fairly). I also saw a bit of fluctuation and "spiking" in the write speed tests, whereas the other enclosure is just a consistent figure at all times. The Satechi is fluctuating by up to 50 mb/s during the test (I am using the Black Magic Disk Benchmark utility).
I am torn between two or three stars, as three stars is considered dead average, and that's what these enclosures are overall. But due to the poor customer service and my emails being completely ignored thus far, the entire experience was definitely below average. Plus, those flimsy plastic drive trays. If Satechi decide to sell replacement trays (the sata and usb c connectors are integrated on the tray, not the enclosure), I would invest in a couple of them. The enclosure itself is just a piece of aluminium, there are no electronics in it whatsoever.
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