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The SPEED of Trust: The One Thing that Changes Everything by [Covey, Stephen M.R., Merrill, Rebecca R.]
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The SPEED of Trust: The One Thing that Changes Everything Kindle Edition


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From Stephen R. Covey's eldest son comes a revolutionary new path towards productivity and satisfaction. Trust, says Stephen M.R. Covey, is the very basis of the new global economy, and he shows how trust—and the speed at which it is established with clients, employees and constituents—is the essential ingredient for any high–performance, successful organization.
For business leaders and public figures in any arena, The Speed of Trust offers an unprecedented and eminently practical look at exactly how trust functions in our every transaction and relationship—from the most personal to the broadest, most indirect interaction—and how to establish trust immediately so that you and your organization can forego the time–killing, bureaucratic check–and–balance processes so often deployed in lieu of actual trust.

Product details

  • Format: Kindle Edition
  • File Size: 2498 KB
  • Print Length: 384 pages
  • Page Numbers Source ISBN: 1416549005
  • Publisher: Free Press; Reprint edition (17 October 2006)
  • Language: English
  • ASIN: B000MGATWG
  • Text-to-Speech: Not enabled
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  • Word Wise: Enabled
  • Enhanced Typesetting: Not Enabled
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Amazon.com: 4.4 out of 5 stars 537 reviews
10 of 10 people found the following review helpful
2.0 out of 5 stars Could have been written in one third of the pages .... 20 May 2016
By heartofshepherd - Published on Amazon.com
Format: Kindle Edition Verified Purchase
Trust is not something you can teach like an academic subject, it has to be illustrated by great stories. That Covey did an excellent job. He also gave a couple of specific tangible and pictorial models to frame the thoughts into our heads to take shape, and for that I give a full thumb up.

But, from page of 125 onwards at the Second Wave, I skipped pages very quickly because it was written way too long with way too much quotes and illustrations. Covey kept repeating and kept reminding either with the same or more illustrations. While I agree that the 13 behaviours are all great stuff, I would prefer to do more with less. Maybe 3 to 5 would do the kill. The remaining 200 pages simply did not deliver the punch that the first 100 did.
13 of 13 people found the following review helpful
5.0 out of 5 stars The Hidden Variable in the Formula of Success! 17 August 2013
By O. Halabieh - Published on Amazon.com
Verified Purchase
Below are key excerpts from the book that I found particularly insightful:

1- "In fact, both my personal life and my work as a business practitioner over the past 20 years have convinced me that there is a lot we can do about it. We can increase trust--much faster than we might think--and doing so will have a huge impact, both in the quality of our lives and in the results we're able to achieve."

2- "Simply put, trust means confidence. The opposite of trust--distrust-- is suspicion. When you trust people, you have confidence in them. When you distrust people, you are suspicious of them--of their integrity, their agenda, their capabilities, or their track record. It We have all had experiences that validate the difference between relationships that are built on trust and those that are not. These experiences clearly tell us the difference is not small; it is dramatic."

3- "Here's a simple formula that will enable you to take trust from an intangible and unquantifiable variable to an indispensable factor that is both tangible and quantifiable. The formula is based on this critical insight: Trust always affects two outcomes--speed and cost. When trust goes down, speed will also go down and costs will go up. When trust goes up, speed will also go up and costs will go down."

4- "Whether it's high or low, trust is the "hidden variable" in the formula for organizational success. The traditional business formula says that strategy times execution equals results: But there is a hidden variable to this formula. Trust--either the low trust tax, which discounts the output, or the high-trust dividend which multiplies it."

5- "THE 5 WAVES OF TRUST: The first wave, Self Trust, deals with, the confidence we have in ourselves--in our ability to set and achieve goals, to keep commitments, to walk our talk--and also with our ability to inspire trust in others...The second wave, Relationship Trust, is about how to establish and increase the "trust accounts" we have with others. The key principle underlying this wave is consistent behavior...The third wave, Organizational Trust, deals with how leaders can generate trust in all kinds of organizations, including businesses, not-for-profit organizations, government entities, educational institutions, and families, as well as in teams and other microunits within organizations...The fourth wave. Market Trust, is the level at which almost everyone clearly understands the impact of trust. The underlying principle behind this wave is reputation...The fifth wave. Societal Trust, is about creating value for others and for society at large. The principle underlying this wave is contribution."

6- "The purpose of this book is to enable you to see, speak, and behave in ways that establish trust, and all three dimensions are vital...Clearly, these three dimensions are interdependent, and whenever you effect a change in one dimension, you effect a change in all three."

7- "As my lawyer friends affirm, it basically boils down to these four issues; your integrity, your intent, your capabilities, and your results. You credibility--as an expert witness, as a person, as a leader, as a family, as an organization--depends on these four factors."

8- "For most people, integrity means honesty. Though some don't consciously realize it, honesty includes not only telling the truth, but also leaving the right impression. It's possible to tell the truth, but leave the wrong impression, and that's not being honest."

9- "HOW TO INCREASE YOUR INTEGRITY...1. Make and Keep Commitments to Yourself...2. Stand for Something...3. Be Open"

10- "WHAT IS "INTENT"? In the dictionary, intent is defined as "plan" or "purpose." I am convinced that no discussion of intent would be complete without talking about three things: motive, agenda, and behavior."

11- "HOW TO IMPROVE INTENT...1. Examine and Refine Your Motives...2. Declare Your Intent...3. Choose Abundance."

12- "One way to think about the various dimensions of capabilities is to use the acronym "TASKS." Talents Attitudes Skills Knowledge Style."

13- "HOW TO INCREASE YOUR CAPABILITIES...1. Run with Your Strengths (and with Your Purpose)...2. Keep Yourself Relevant...3. Know Where You're Going."

14- "HOW TO IMPROVE YOUR RESULTS...1. Take Responsibility for Results...2. Expect to Win...3. Finish Strong."

15- "BEHAVIOR #1--TALK STRAIGHT: Be honest. Tell the truth. Let people know where you stand. Use simple language. Call things what they are. Demonstrate integrity. Don't manipulate people or distort facts. Don't spin the truth. Don't leave false impressions."

16- "BEHAVIOR #2-- DEMONSTRATE RESPECT: Genuinely care for others. Show you care. Respect the dignity of every person and every role. Treat everyone with respect, especially those who can't do anything for you. Show kindness in the little things. Don't fake caring. Don't attempt to be "efficient" with people."

17- "BEHAVIOR #3-- CREATE TRANSPARENCY: Tell the truth in a way people can verify. Get real and genuine. Be open and authentic. Err on the side of disclosure. Operate on the premise of "What you see is what you get." Don't have hidden agendas. Don't hide information."

18- "BEHAVIOR #4--RIGHT WRONGS: Make things right when you're wrong. Apologize quickly. Make restitution where possible. Practice service recoveries. Demonstrate personal humility. Don't cover things up. Don't let pride get in the way of doing the right thing."

19- "BEHAVIOR #5--SHOW LOYALTY: Give credit freely. Acknowledge the contributions of others. Speak about people as if they were present. Represent others who aren't there to speak for themselves. Don't bad-mouth others behind their backs. Don't disclose others' private information."

20- "BEHAVIOR #6-- DELIVER RESULTS: Establish a track record of results. Get the right things done. Make things happen. Accomplish what you're hired to do. Be on time and within budget. Don't overpromise and underdeliver. Don't make excuses for not delivering."

21- "BEHAVIOR #7--GET BETTER: Continuously improve. Increase your Capabilities. Be a constant learner. Develop feedback systems both formal and informal. Act on the feedback you receive. Thank people for feedback. Don't consider yourself above feedback. Don't assume today's knowledge and skills will be sufficient for tomorrow's challenges."

22- "BEHAVIOR #8-- CONFRONT REALITY: Address the tough stuff directly. Acknowledge the unsaid. Lead out courageously in conversation. Remove the "sword from their hands." Don't skirt the real issues. Don't bury your head in the sand."

23- "BEHAVIOR #9-- CLARIFY EXPECTATIONS: Disclose and reveal expectations. Discuss them. Validate them. Renegotiate them if needed and possible. Don't violate expectations. Don't assume that expectations are clear or shared."

24- "BEHAVIOR #10-- PRACTICE ACCOUNTABILITY: Hold yourself accountable. Hold others accountable. Take responsibility for results. Be clear on how you'll communicate how you're doing--and how others are doing. Don't avoid or shirk responsibility. Don't blame others or point fingers when things go wrong."

25- "BEHAVIOR #11--LISTEN FIRST: Listen before you speak. Understand. Diagnose. Listen with your ears--and your eyes and heart. Find out what the most important behaviors are to the people you're working with. Don't assume you know what matters most to others. Don't presume you have all the answers--or all the questions."

26- "BEHAVIOR #12-- KEEP COMMITMENTS: Say what you're going to do, then do what you say you're going to do. Make commitments carefully and keep them. Make keeping commitments the symbol of your honor. Don't break confidences. Don't attempt to "PR" your way out of a commitment you've broken."

27- "BEHAVIOR #13--EXTEND TRUST: Demonstrate a propensity to trust. Extend trust abundantly to those who have earned your trust. Extend conditionally to those who are earning your trust. Learn how to appropriately extend trust to others based on the situation, risk, and credibility (character and competence) of the people involved. But have a propensity to trust. Don't withhold trust because there is risk involved."

28- "Throughout this book, I have said that "leadership" is getting results in a way that inspires trust. Many trusted managers--credible people who lave high character and technical competence--never become "leaders" because they don't know how to extend Smart Trust. They essentially operate in Zone 4, the zone of suspicion. They may delegate, or assign tasks to others with parameters for their accomplishment. They may extend fake trust--in other words, give "lip service" to extending trust, but micromanage the activities. But they don't fully entrust. They don't give to others the stewardships (responsibilities with a trust) that engage genuine ownership and accountability, bring out people's greatest resourcefulness, and create the environment that generates high-trust dividends."
3 of 3 people found the following review helpful
5.0 out of 5 stars Content to Keep 21 January 2016
By Aaron M. Marcelli - Published on Amazon.com
Verified Purchase
About a year ago I began realizing how important trust is in almost every aspect of life and desired to better understand how I could demonstrate trustworthiness. This book confirmed my realization of the importance of trust as Covey repeatedly underlines the necessity of trust in the “new economy.”

This book was incredibly insightful and full of great content. I read it in about 2 weeks which is what I would recommend since the material is so reliant on the framework Covey creates of 4 Cores, 13 Behaviors Trust Waves, etc. You would always want to have that framework fresh in your mind. There are good visuals (such as a tree and waves) provided that help you remember the structure, but the author continually comes back to these to make all his applications.

Covey stresses how building trust requires both character and competence. He also does a great job taking the major teachings of the book and mixing up the applications between personal and professional scenarios. Anyone who wants to have the trust of others wants that to be true in every aspect (and relationship) of their life, so I’m glad this book does not just focus on the business scene.

Beyond the visuals, the book occasionally provides self-assessments where the reader can judge their own grasp of what is being taught. The book very much calls the reader to take action, conveying that information alone does not make someone more trustworthy.

The content of this book was solid and was written with great mastery. I would say the book is heavy on content and theory and leaves the reader to determine a game plan on their own. Along with that, the content also only focuses on building trust based on who you are and what you do. Have you ever met someone who based on simply the way they look or carry themselves you unexplainably think of them as untrustworthy? If so, there’s nothing in this book to help you. Again, the content is great, but applying it requires others watch you and your work for an extended period of time. There wasn’t really much for someone looking to build a first impression of trust.

I recommend the book. I recommend you read it, highlight and underline, and then keep it somewhere to be referred to later. There is simply too much good content to read over once and never come back to.
4 of 4 people found the following review helpful
5.0 out of 5 stars A Double Lie, a Double Death: The Cost of Myths (Spin), Half-Truths, & Outright Falsehoods 9 November 2014
By Thomas M. Loarie - Published on Amazon.com
Verified Purchase
Do you wonder why we feel everything is chaotic and in the state of decline? Could the `loss of trust' be at the heart of what we are experiencing? It is pervasive today; there is distrust of the media; the public (e.g. IRS, DOJ, SEC, schools) and private sector institutions; corporations and financial institutions (e.g. Wall Street); politicians; physicians; police; unions: and the list continues. Symptoms of the breakdown of trust can be found in political gridlock, increasing regulation of corporate and personal activity, class warfare; the breakdown of the family; increased incarceration; increasing concern about our educational system, and much more.

A reasonable person would conclude that the loss of trust is at the heart of these problems after reading Stephen M. R. Covey's (son of Stephen R. Covey of "Seven Habits" fame) "Speed of Trust." Although published in 2006, "Speed of Trust" is as important and relevant today as it was then. If anything, the book has become even more important and relevant.

The world today is abundant with manipulations, myths (spin to create an alternate reality), half-truths, and outright falsehoods. Deception, hidden agendas, disregarding commitments, blaming others, and trusting none except those in an elite "inner circle" pervades every aspect of our lives.

The tax we pay - When there is a lack of trust, we pay dearly. This tax is huge and is impeding our ability to be productive and happy. Things take longer, cost more, and often, never get done. It is manifested in micro-management, second-guessing, regulation, strict operating procedures, bureaucracy, and unnecessary politics.

Covey points out that trust has two components - trust based on character and trust based on competence. We can identify our sense of distrust quickly by asking two questions: 1) Can we trust this person (organization, country) to do the right thing (character)? And, 2) can we trust this person to do things right (competence)? Complete trust requires a yes to both.

Covey notes that trust begins with us and begins his book with a look at self-trust. He includes a questionnaire to assess your credibility to provide direction areas for improvement. . If you cannot trust yourself, no one will trust you, nor will you inspire others to develop and facilitate trust. You can find out what it is in you that inspires trust. It thrives with behaviors such as talking straight, creating transparency, treating others with dignity and love, practicing accountability, and keeping commitments, and extending trust to others. Once self-trust is established, it can spread like a wave and change the world.

"Speed of Trust" is structured on these subsequent waves, which are:
* The first wave: self-trust
* The second wave: relationship trust
* The Third wave: organization trust
* The fourth wave; market trust
* The fifth wave: societal trust (creating value for others and for society)

While there is a tax paid when there is distrust, there is also a trust dividend when there is trust. The trust dividend is a performance multiplier, elevating and improving every dimension of life. High trust materially improves communication, collaboration, execution, innovation, strategy, engagement, partnering, and relationships with all stakeholders. There is nothing as fast as the speed of trust. For us, high trust significantly improves excitement, energy, passion, creativity, and joy in relationships.

How do you know if you are in a high trust environment? If you are in one, you will notice:
* Information is shared openly
* Mistakes are tolerated and encouraged as a way of learning
* Culture is innovative and creative
* People are loyal to those who are absent
* People talk straight and confront real issues
* There is real communication and real collaboration
* People share credit abundantly
* There are few meetings after meetings
* Transparency is a practiced virtue
* People are candid and authentic
* There is a high degree of accountability
* There is palpable vitality and energy - people can feel the positive momentum

"Speed of Trust" will enable you to see, speak, and behave in ways that establish trust. It will also give you the language to speak about trust, enable you to name the underlying issues involved, and give you the language to describe those issues and to talk about a result. This book will also help you develop behaviors that establish and grow trust, particularly the 13 behaviors of high-trust people and leaders worldwide.

Father James Schall, SJ, Professor Emeritus, Georgetown University, noted in his recent essay, "On Lying," "To those who live in untruth, the truth will seem like a "lie." A lie is a statement, presented as fact, which does not conform to a reality that we did not make or legislate into existence. It makes communication between human beings impossible"...Society as a whole is now being invited, or rather coerced, into the double life of the big lie - to pretend that what is, is not and that what is not, is. There is something worse than the disease; there is a denial of its existence. ..A double life, however, leads to a double death." The worst thing, Socrates warned, is the lie in the soul about what is.

Trust affects the trajectory and outcome of lives. We know there is more of everything good when there high trust - more options and opportunities, less friction and cost, and greater productivity. We respond to and thrive on trust.
3 of 3 people found the following review helpful
3.0 out of 5 stars Decent, but there's better 11 April 2015
By E. Fisher - Published on Amazon.com
Verified Purchase
This was a good book. It makes you see some distrust within yourself, others, organizations, etc. but doesn't do much in terms of actionable material, or explaining trust itself. A lot of material is repeated, trust makes things faster more efficient, trust makes things faster more efficient, trust makes things faster more efficient, trust makes things faster more efficient, ok, but what EXACTLY are the components of trust? Too long.

Find a podcast of the author discussing it, and buy The Alchemy of Trust instead: http://www.amazon.com/gp/product/0615660096/ref=cm_cr_ryp_prd_ttl_sol_0 - Lynne's book includes case studies, evidence, and can be put into action.