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Rethinking Public Service Delivery: Managing with External Providers Paperback – 25 June 2012

4.2 out of 5 stars 3 ratings
Edition: 2012th

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Product details

  • Publisher : Palgrave; 2012th edition (25 June 2012)
  • Language : English
  • Paperback : 332 pages
  • ISBN-10 : 0230237959
  • ISBN-13 : 978-0230237957
  • Dimensions : 15.49 x 1.91 x 23.5 cm
  • Customer Reviews:
    4.2 out of 5 stars 3 ratings

Product description

Review

'There is no other work that I am aware of which brings together so effectively the wide range of lessons we have learned about the consideration, initiation and management of the many new (and not so new) forms of alternative service delivery.' - John Langford, Canadian Public Administration

'There is no other work that I am aware of which brings together so effectively the wide range of lessons we have learned about the consideration, initiation and management of the many new (and not so new) forms of alternative service delivery.' - John Langford, "Canadian Public Administration"

'This excellent book provides a useful and innovative framework for understanding effective delivery of public services.' - Steven Rathgeb Smith, University of Washington, Seattle. 'A brilliant introduction to new ideas and techniques for delivering public services, backed by convincing examples and analyses.' - Knut Eggum Johansen, Special Adviser, Government Reform, Norway 'Should be required reading for all who want to understand the costs and benefits of different forms of public service provision, and the circumstances that influence their relative effectiveness.' - George Boyne, Cardiff Business School 'A landmark survey. The framework can be used by both scholars and practitioners and will significantly advance the cause of creating public value.' - G. Edward DeSeve, former Senior Advisor to President Obama'Drawing on lively case examples, this compelling book introduces differing types of engagement, concepts for choosing them, and techniques for managing them.' - Terry Moran, former head, Prime Minister's Department, Australia

From the Back Cover

Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book Award
 
Many public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working – including contracting, partnering, client co-production, inter-governmental collaboration and volunteering – pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done.

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