"The book is clear and practical, with sensible foundational principles and lots of tips on how to implement his ideas." --The Globe and Mail
..".targets large or small business operations and gives useful examples for businesses on the operational excellence track....examples are practical, relevant and make good sense." --Vancouver Business Journal
"Book offers a fresh perspective on operations and a roadmap for integrating the markers of its excellence into a company's DNA." --New Equipment Digest
"The book is very intriguing. It describes a 'new' way of thinking and approaching operational excellence that is refreshing..."--PM World Journal
..". giv[es] your organization tools to decide when to speed up, when to slow down and how to implement a culture of speed optimization." --Industrial Engineer
..".will assist any organization (retail, services, healthcare, etc.) in redefining its own situations and provide a roadmap for improved operational excellence...recommendations are easy to understand and practical to implement." -Strategic Finance
When will companies learn? You cannot fire and budget-slice your way to sustainable growth. Our world is too complex, too interconnected, and technology too quick-evolving for organizations to achieve dramatic results simply by eliminating waste and increasing standardization. Maybe these methods worked before--occasionally--but not anymore. Redefining Operational Excellence boldly claims that the old ways of hunkering down and refocusing the business strategies are no longer viable. Operational excellence is about a mindset, and a company culture that questions current models and focuses not on slashing and subtracting but on adding value, making improvements, and increasing speed. This groundbreaking guide covers it all--processes, people, and operations--and shares specific strategies to:• Drive innovation and collaboration• Engage customers• Attract and retain top people• Align strategy and execution• Optimize speed• And moreOperational excellence is about finding money and performance boosts in hidden areas businesses don't normally look. With this indispensable, all-encompassing resource, you’ll discover where!